Key Account Manager (SaaS)
Do you have a proven track record in full-cycle sales? CtrlChain is scaling its SaaS platform across Europe and is looking for a Key Account Manager to own strategic and complex SaaS sales.
About us
Over the past five years, CtrlChain has built a powerful and trusted ecosystem to simplify and modernize the transport and logistics sector. Now, we're making this ecosystem fully available to our customers, both shippers and carriers.
Our system brings digital transformation to an industry long reliant on outdated processes, offering smart tools that enhance visibility, streamline compliance, and optimize operations. The result? A more efficient, transparent, and effortless way of working for everyone involved!
We’re growing fast and bringing our platform to more customers across Europe. As our customer base grows, Customer Success at CtrlChain plays a dual role: ensuring customers succeed with our platform and actively contributing to commercial growth together with Sales.
So, now we are looking for a SaaS sales professional who is great at spotting new opportunities and can win new business, manage the full lead-to-close SaaS sales cycle, and build long-term partnerships to join our Customer Success team.
The role
This is a full-cycle SaaS sales role, positioned within Customer Success.
As a Key Account Manager in CS, you own full-cycle SaaS sales for key and enterprise customers, including complex, multi-stakeholder opportunities. While Sales colleagues collaborate on strategic accounts, Customer Success owns SaaS revenue, and you are accountable for acquiring, expanding, and retaining key SaaS customers.
After closing, onboarding and adoption are handled by a dedicated implementation team, while you remain commercially engaged for growth and expansion.
What you’ll do
Strategic SaaS sales ownership
- Lead full-cycle SaaS sales for key and enterprise customers
- Manage complex sales processes with multiple stakeholders
- Run discovery and tailored demos
- Develop value-based proposals and close strategic SaaS deals
- Consistently meet or exceed commercial targets
Account growth & expansion
- Own acquisition and commercial growth of key accounts
- Identify and close upsell and expansion opportunities
- Act as a trusted commercial advisor for customers
Collaboration & influence
- Collaborate with Sales on strategic opportunities and joint customer meetings
- Coordinate internal teams to support complex deals
- Feed customer and market insights into Product and Go-to-Market strategy
Commercial governance
- Maintain accurate forecasting, pipeline, and CRM data
- Contribute to SaaS sales strategy and process improvement
Requirements
Who You Are
You’re a self-driven Key Account Manager who thrives in a new business / full-cycle (SaaS) sales role and is passionate about building relationships that deliver measurable results.
You enjoy solving problems with smart tech. You excel at building trust with decision-makers and thrive on closing deals that deliver real value to customers.
You will thrive in this role if you:
- Have at least 3 years of experience in B2B and/or SaaS sales or Key Account Management.
- Have a strong track record in full-cycle (prospecting, discovery, demo, negotiation, close) and key SaaS sales.
- Are comfortable leading complex negotiations and closing high-value deals.
- Are fluent in Dutch and English (additional European languages are a plus).
- Are commercially sharp, structured, and confident with senior stakeholders.
- Can translate complex software into clear business value.
- Have experience using CRM tools such as HubSpot.
- Bonus: experience in logistics, transport, or supply chain.
Benefits
Why join CtrlChain?
- Ownership of strategic SaaS revenue within Customer Success
- High autonomy and commercial impact
- Close collaboration with Sales on complex opportunities
- Key role in scaling a European SaaS business
What We Offer
At CtrlChain, we empower top talent to excel. You’ll get:
✔ A key role in a fast-growing scale-up transforming logistics.
✔ 26 vacation days.
✔ Fully paid pension plan and travel allowance.
✔ Free daily office lunches.
✔ Gym membership and regular team events.
✔ The chance to work with modern, cutting-edge SaaS technologies.
✔ A collaborative, empowering culture where ideas and ownership matter.
Ready to Join Us?
Be part of a company that’s redefining logistics and sustainability with SaaS technology.
Apply now and take your career to the next level as a Key Account Manager at CtrlChain!