· Handle local area network administrative responsibilities in a Windows 7/10 workstation environment, and a Windows 2003/2008 server environment
· Provides timely and quality PC hardware and software support with a high degree of customer satisfaction.
· Review assigned tickets and provide input on troubleshooting and resolution.
· Respond rapidly to each tickets as it arrives to the Lan Admin group
· Responsible for customer satisfaction.
· Documenting accurate information with attention to details on the ticketing system.
• The ideal candidate will have a minimum of two years PC Technician/LAN Administrator or equivalent experience.
• Must have a strong background with PC systems running Windows 7/10.
• Experience using ticketing software.
• Some MAC support and experience.
• Proven experience with hardware configuration for desktops and laptops.
• Familiarity with network configuration, and administration/support of Microsoft Office Professional suite, Outlook, and Lotus Notes.
• A++ and other certifications helpful but not required.
All your information will be kept confidential according to EEO guidelines.