Lead Admissions Specialist
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role
The Lead Admissions Specialist is a hands-on people leader responsible for driving admissions performance through strong leadership, coaching, and data-informed decision making. In this role, you will lead and develop a high-performing team of Admissions Specialists while, at times, successfully carrying and managing a personal caseload to support business needs. You will apply behavioral health sales expertise to guide families through a thoughtful, patient-centered admissions experience, while holding yourself and your team accountable to quality, conversion, and operational goals. This role requires a leader who can coach and deliver actionable feedback, build trust, foster engagement, and balance team development with business outcomes. The role leads with empathy, owns results, leverages data to drive continuous improvement, and thrives in a fast-paced, collaborative environment rooted in evidence-based care.
Responsibilities
Manage a team of Admissions Specialists to ensure they are meeting metrics, including answering day-to-day questions, onboarding new hires, facilitating team meetings and leading training as needed.
Directly field inbound inquiries such as handoffs from the Admissions Inquiry Representatives.
At times, responsible for carrying and managing a case load of their own along with leading their team
Collect and review reporting and data to lead informed coaching and feedback sessions
Collect and document all relevant data into an EMR software in a timely manner.
Coordinate interdepartmentally to meet the needs of the patients and families.
Utilize problem-solving and sales skills to maintain urgency and drive to seek treatment.
Communicate medical criteria and recommendations as made by Equip’s providers.
Foster relationships with referring providers by being the “expert” in Equip’s care model.
Adhere to HIPAA compliance in the collection of personal health information, insurance information, financial details, and other sensitive information.
Ethically and empathetically relate to patients and families throughout the admissions process.
Perform other duties as assigned.
Qualifications
Degree in psychology, business administration, or other health-related fields preferred.
1+ years of direct people management experience or demonstrated experience and ability to coach and mentor others.
3+ years of experience in an admissions for mental health, or customer-facing sales role.
Superior interpersonal skills, phone presence, and adept at building strong working relationships.
Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.
Strong understanding of the healthcare landscape.
Organized and results-driven.
Comfortable in a fast-paced environment, subject to rapid change and innovation.
Time Off:
Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.
Generous parental leave.
Core Benefits:
Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.
Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.
Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
401(k) retirement plan.
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health.
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