Lead Product Manager, Member Growth, Benefits

Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.
• Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.
• Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.
• Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.
• Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.
• Define success metrics and instrumentation to iterate based on data and qualitative research.
• Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.

What success looks like:

• Measurable impact to increase in billable appointments for members
• Support Volume Reduction: Achieve a reduction in benefits-related support tickets by improving UI clarity and self-service paths.
• Self-Service Adoption: Increase the percentage of members successfully verifying eligibility via the app without requiring support intervention.
• Roadmap Execution: Deliver P0 and P1 benefits-related features on the roadmap within established development timelines.
• Member Sentiment: Maintain high "Ease of Use" ratings in post-interaction member surveys specifically for the benefits discovery experience.
• Stakeholder Alignment: Establish a regular roadmap review process that results in high stakeholder agreement on priority tradeoffs.

What you’ll bring:

• 7+ years of Product Management experience with ownership of a core user-facing experience area.
• Demonstrated experience simplifying complex systems into clear user experiences.
• Proven track record of driving launch readiness and adoption with go-to-market partners.
• Experience working with healthcare infrastructure or within an early-stage startup environment.
• Excellent communication skills and the ability to influence stakeholders through data-driven tradeoff decisions.

The target base salary range for this position is $182,000 - $242,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.