Team Member Care Advocate (Houston, TX)

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time. Whether it’s therapy, coaching, medication, or another approach, care is tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services. We provide care for 10 million people. Our clients include brands you know and use, such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve generated a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and others. Thanks to their partnership and our latest Series E funding, our current valuation has reached $3.3 billion. We’re just getting started; join us on our journey to make mental healthcare accessible to everyone, everywhere.

Team Member Care Advocate 

The Team Member Care Advocate serves a Fortune 500 company in the retail industry by connecting employees to community and company resources to meet social determinants of health and needs of the employee. 

The Team Member Care Advocate will work fully onsite at three locations in Houston, Texas (zip codes 77042, 77007, 77063) Monday through Friday 8:30am-5pm CST.

What you’ll be doing:

• Identify and make referrals for work-life, financial & legal, and basic needs support 
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed 
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.  
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. 
• Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touch points. 
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Proactively promote the community care advocate service offering to employees. 

What we expect from you:

• Bachelor’s degree in a related field
• English and Spanish fluency required
• Experience working with diverse populations and backgrounds within the social work industry.
• Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities. 
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written and verbal communication skills.
• Skilled in embracing diversity and inclusion amongst teams and clients.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.

Bonus qualifications:

• Experience helping organizations manage evolving workforce environments and norms is a plus.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. 

Measures for success:

• Utilization
• Customer and member satisfaction

The target salary range for this position is $28-$34 hourly. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.