Lifestyle Project Specialist
JOB DETAILS
BUSINESS UNIT: Operations - Clinical Support
DATE OF JOB PROFILE: 4 March 2026
FAIS: No
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
KEY RESPONSIBILTIES
- Lead end-to-end project implementation within the EAP and wellness portfolio.
- Develop business requirements specifications (BRS) for new initiatives, platforms, and service enhancements.
- Coordinate cross-functional stakeholders (clinical, operations, IT, marketing, finance and others).
- Monitor SLA adherence, utilisation trends, and service quality matrix.
- Analyse data to identify improvement opportunities and drive evidence-based decisions.
- Manage third-party provider relationships and ensure contractual compliance.
- Support the development and enhancement of digital access channels.
Qualifications
MINIMUM REQUIREMENTS
- Relevant qualification with experience in project management and/or business analysis.
- 3 – 5 years’ experience in project management within EAP, healthcare or wellness environment.
- Strong understanding of the operational workings of the EAP environment.
- Experience drafting BRS and working with IT development teams.
- Strong analytical and reporting skills.
- Excellent stakeholder engagement and communication skills.
Additional Information
CORE COMPETENCIES
- Strategic thinking and systems orientation
- High attention to detail
- Strong coordination and organisational skills
- Solution-focussed mindset
- Ability to work under pressure and manage multiple projects
High emotional intelligence and professionalism.