Account Manager - Live Events

Togather are the team at the heart of great events.

We’re a founder-led company of 40+ event specialists working across some of the largest and most exciting events in the UK.

Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC.

Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients. From major festivals, stadium fanzones and cultural celebrations, we work hand in hand with client teams to deliver exceptional guest experience for the likes of GALA festival, Rock Oyster, Hill Dickinson Stadium and Pride in London.

Internally, we’re proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK’s best places to work. We care deeply about building an ambitious, supportive and high-performing team.

We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table - and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same:

To make events better for everyone.

The Role

Togather is looking for a commercially driven, production-literate Senior Account Manager to lead performance and client relationships across our major live events and festival accounts.

We’re looking for someone commercially accountable, operationally credible, and genuinely excited by building ambitious food-led experiences at scale.

This role sits at the intersection of client success, commercial performance and production reality. You won't manage on-site build (the Producer's remit), but you will own the business of the event: ensuring deliverables are commercially viable, operationally achievable, and client-aligned.

You will be the primary relationship lead, translating client ambition into clear commercial and operational frameworks, equipping the Delivery team for successful execution. You will have ownership of a defined portfolio of major event accounts.

You recognise that commercial performance relies on quality, speed, creativity, and guest satisfaction in shaping the food and drink audience experience.

Requirements

This is not a purely administrative role. We need someone experienced enough to build a complex P&L from scratch, sign off on contracts, and hold their own with Festival Directors, while understanding the chaotic reality of a festival field.

Must-haves:

• Commercial Fluency: Proven experience managing event budgets, P&Ls, and complex reconciliations (recharges, profit shares).
• Event Literacy: You understand the difference between a ‘Trader Brief’ and a ‘Site Ops Manual.’ You know that a delay in power load-in can impact revenue and customer experience.
• Food & experience awareness: You understand that spend per head is driven by more than pricing. It is influenced by curation, speed of service, positioning and guest perception.
• Systems Savvy: Advanced financial modelling and spreadsheet capability is essential, CRM experience is highly desirable too. You must be comfortable with data flow between client platforms, EPOS systems, and reporting tools.
• Account Management: Experience acting as the bridge between a client and an internal delivery team. You can translate ‘client needs’ into ‘operational tasks’ without disrupting the producers.
• Strategic judgement: You understand how individual event performance contributes to long-term account growth and renewal positioning.

Soft Skills:

• Calm under pressure: You are comfortable operating in live event environments where information is incomplete and decisions must be made quickly and proportionately.
• Structured but pragmatic: You balance commercial discipline with real-world delivery constraints.
• Data-led but human: You can interrogate a P&L while maintaining strong relationships with clients, producers and suppliers.
• Production empathy: You understand that a creative idea is only as strong as its load-in plan. You can anticipate operational friction before it surfaces and adapt commercial frameworks accordingly.
• Supplier credibility: You have built strong working relationships with vendors or infrastructure partners and know how to quickly validate feasibility, cost and delivery timelines.
• Client gravitas: You are comfortable presenting performance data to senior stakeholders while maintaining strong working relationships at project level.
  

Above all, you take ownership. You are commercially accountable, operationally credible and comfortable operating in high-pressure live environments where clarity, judgement and decisiveness matter.

Benefits

• Hybrid working - 3 days in the office
• Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays
• Enhanced Pension through salary sacrifice
• Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
• Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
• Enhanced Mat & Pat leave
• Free coffee, drinks, snacks and regular supplier lunches
• Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
• A shiny new MacBook to work on
• Loads of invites to food-industry events (yes they do usually have free food)
• Dog-friendly office