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The Lobby Attendant role at Esrtreit is an on-site position located in New York, New York, United States.

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Lobby Attendant

EsrtreitNew York, New York, United States5h ago

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s operating portfolio is comprised of approximately 7.6 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. The Company also owns two properties that are being redeveloped with approximately 0.4 million rentable square feet of office space and 43 thousand rentable square feet of retail space. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

Empire State Realty Trust is seeking a dedicated and enthusiastic Lobby Attendant to join our team. The ideal candidate will be responsible for providing exceptional service to tenants and visitors, ensuring a welcoming and secure environment at our properties.

RESPONSIBILITIES

Meet and greet all tenants and visitors

Check-in & issue visitor badges to all guests at the Lobby Desk via security system

Answer all incoming phone calls to the building and dispatch accordingly

Communicate information to the building staff via telephone or two-way radio

Monitor all Cameras at the Lobby Desk

Refer to the Emergency Contact Book located at the Lobby Desk in the event of an emergency and follow protocols indicated

Respond to elevator emergency intercom and report entrapments to elevator maintenance contractor and Management Office.

Prepare incident reports as directed by supervisor.

Clean Lobby Desk regularly (wipe down counter and monitors, remove excess trash)

Periodically check all Passenger Elevators and notify on-site Porters if cleaning is required

Periodically check and ensure the sidewalk in front of the building entrance is safe and clear

Report any lighting issues within the Lobby Space to the Management Office

Report any damages within the Lobby Space to the Management Office

Maintain Logbooks, including but not limited to, Elevator Service Log, 311 Call Log, Incident Log

Maintain positive working relationships with co-workers

Observe weather conditions and determine if lobby mats should be put down/picked up

Respond to elevator malfunctioning to elevator maintenance contractor as directed by supervisor

Monitor lobby for potential safety, security issues and report issues to supervisor

Provide freight elevator breaks

Work as directed by Supervisor or designee

WHAT SUCCESS LOOKS LIKE

A successful Lobby Attendant creates a welcoming and secure environment by greeting tenants and visitors, managing check-ins, and monitoring security systems. They respond promptly to emergencies, maintain accurate logbooks, and communicate effectively with building staff. Success includes keeping the lobby clean and safe, reporting issues quickly, and demonstrating professionalism, reliability, and strong customer service at all times.

REQUIRED SKILLS/ABILITIES

Positive, can-do attitude

Must obtain both Fire Life Safety Director (FLSD) and Emergency Action Plan (EAP) licensing within one (1) year of employment at this position

Must have the ability to monitor and implement all aspects of the Fire Command Station functions

EDUCATION & EXPERIENCE

Minimum 2 years’ experience in similar role

High School Diploma or equivalent

PHYSICAL REQUIREMENTS

Must be available to work evenings/overtime if needed

Must be able to work on higher floors within a high-rise as needed

Must be able to lift 50 pounds Must be able to bend, stretch, climb stairs and walk for extended periods of time

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently

Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT

Dependable – you take a strong sense of ownership and accountability over your work

Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude

Curious – you consistently look for new ways to work smarter, not just harder

Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture

Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

Benefits as per Local 32BJ Collective Bargaining Agreement.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.