Logistics Client Coordinator
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
The Logistics Client Coordinator serves as the primary point of contact for assigned client accounts, ensuring seamless communication between customers and internal operations teams. This role is responsible for managing day-to-day account activity, resolving service issues, and maintaining a high standard of client satisfaction within a fast-paced freight and transportation environment.
Responsibilities:
- Serve as the main point of contact for assigned client accounts, building strong relationships and ensuring consistent service delivery.
- Monitor active shipments and proactively communicate status updates, delays, or exceptions to clients in a timely manner.
- Coordinate with dispatch, operations, and carrier teams to resolve service issues and ensure on-time delivery performance.
- Process and track customer orders, load tenders, and related documentation accurately within the TMS.
- Handle client inquiries via phone and email, responding promptly and professionally.
- Investigate and resolve freight claims, billing discrepancies, and service complaints in coordination with internal departments.
- Maintain accurate records of client interactions, account activity, and issue resolution.
- Identify opportunities to improve service processes and communicate client feedback to operations leadership.
- Assist with onboarding new accounts by coordinating setup requirements and ensuring smooth transition into standard operations.
- Prepare regular reports and account summaries for client review as required.
Requirements
- 2+ years of experience in customer service, account management, or logistics/transportation operations.
- Strong understanding of freight, trucking, or supply chain operations is an asset.
- Excellent verbal and written communication skills with a professional, client-focused approach.
- Proficiency in MS Office (Excel, Outlook, Word); experience with a TMS or freight management platform is preferred.
- Ability to multitask and manage competing priorities in a high-volume, deadline-driven environment.
- Strong problem-solving skills with a calm and solution-oriented approach to client issues.
- Detail-oriented with strong organizational habits and accurate data entry skills.
- Bilingual (English/Spanish or English/French) is an asset but not required.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Employee Assistance Program