Logistics Field Operations Manager
Core Purpose
To lead the final-mile distribution of physical payment cards. You are responsible for ensuring that cards are delivered only to the verified cardholder, meeting both speed targets and strict banking regulatory standards.
Key Responsibilities
- Secure Chain of Custody: Oversee the secure transfer of cards from the central Hub to the delivery fleet; ensure zero "leakage" or lost inventory.
- KYC/Compliance Management: Ensure delivery agents correctly perform identity verification (ID checks, biometric captures, or document collection) at the doorstep.
- Activation Support: Monitor "Card-in-Hand" to "Activation" rates, ensuring the transition from delivery to digital use is seamless.
- Fraud Mitigation: Investigate any reports of tampered envelopes or suspicious delivery patterns that could indicate internal or external card theft.
- SLA Performance: Meet tight Turnaround Times (TAT)—often 24–48 hours for new or replacement cards.
- Agent Training: Lead specialized training for "Brand Ambassadors" (drivers) on how to represent the Fintech brand and handle sensitive customer data.
- Role Back (Reverse Logistics): Manage the high-security return of undelivered or rejected cards, ensuring they are destroyed or securely stored according to PCI-DSS standards.
Requirements
Key Qualifications and Requirements
- Education: A Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is required.
- Experience: Typically 3 to 5 years of experience in last-mile operations, e-commerce, or courier services.
- Technical Skills: Proficiency in data analytics (SQL, Advanced Excel, Tableau, Looker) to monitor KPIs and performance. Familiarity with Tracking Management Systems (TMS), and routing software.
- Leadership & Management: Demonstrated ability to lead, coach, and manage large, diverse delivery teams in fast-paced, high-growth environments.
- Operational Knowledge: Deep understanding of parcel networks, courier management, delivery SLAs, and regional, next-day delivery models.
- Soft Skills: Strong problem-solving, negotiation, and communication skills.
Benefits
Why Join dopay?
- Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets.
- Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees.
- Competitive salary and benefits, with opportunities for career growth and professional development.
If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we’d love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!