Logistics Operations Management (Control Tower) - Bilingual (English/Korean)
Position Summary:
This position is responsible for proactively sensing, analyzing, and mitigating operational risks across inbound logistics and freight forwarding operations. The role functions as an early-warning and intelligence hub, continuously monitoring logistics conditions and maintaining close communication with steamship lines (SSLs), truckers, terminals, ports, and logistics vendors to identify potential disruptions before they impact cargo flow and service performance. The role delivers timely risk intelligence, market insights, and operational updates to internal stakeholders and customers, supporting informed decision-making for both international and domestic inbound logistics.
Responsibilities:
- Proactively identify, monitor, and assess logistics and supply chain risks, including port congestion, vessel delays, labor and union activity, terminal constraints, equipment availability, carrier performance issues, weather disruptions, and regulatory or compliance impacts.
- Maintain continuous, proactive communication with SSLs, truckers, terminals, ports, and logistics vendors to gather real-time operational intelligence and early indicators of risk.
- Analyze inbound cargo flow conditions to anticipate delays, bottlenecks, and service disruptions.
- Prepare and deliver weekly risk sensing and market intelligence reports, highlighting emerging risks, trends, root causes, and recommended mitigation actions.
- Provide timely alerts, escalation, and situation updates for high-risk or time-sensitive events affecting inbound logistics operations.
- Analyze historical and real-time data to identify trends, recurring issues, and improvement opportunities.
- Coordinate with internal teams (operations, planning, customer service, and leadership) to align on risk mitigation strategies and contingency planning.
- Support customers with regular market updates, providing transparency into logistics conditions, risks, and anticipated impacts.
- Provide guidance and mentorship to team members by sharing best practices in risk awareness and operational response.
Pay Rate: $32 - $35hr. (D.O.E)
Qualifications
- 5+ years of experience in freight forwarding, transportation, or logistics operations
- Strong understanding of international transportation, especially ocean freight and inbound logistics
- Bachelor’s Degree preferred; High School GED required
- Demonstrated ability to quickly assess operational risk, make informed decisions, and respond to disruptions
- Proven experience working with carriers, terminals, truckers, and logistics vendors
- Strong prioritization and multitasking skills in fast-paced, high-pressure environments
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables), PowerPoint, Word, and Outlook
- Strong analytical, problem-solving, and presentation skills
- Excellent written and verbal communication skills across all organizational levels
- TMS and WMS experience preferred
- Bilingual (English/Korean)
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***