Love, Bonito Retail Supervisor - Makati City
You should have / be:
- A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience
- Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
- A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
- A leader with a proven record of training, coaching, and developing a team of co-workers
- A performance-driven professional that drives sales and achieves results for the business through training initiatives
- Demonstrable experience in a supervisory capacity in retail or customer service sectors
- A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team
- An insightful problem solver who proactively innovates to improve systems and operations
Main Responsibilities
- Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
- Oversee daily and weekly deliverables such as the store checklist and inventory checklists
- Work with store manager to lead store sales performance and customer service excellence
- Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
- Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
- Implement measures to avoid stock damages, theft, and wastage
- Train new staff members and scheduling shifts
- Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
- Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
- Cashiering duties using the POS system to process payments and close accounts for the closing shift
- Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
- Promote first class service excellence & customer experience at all times
- Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs
Requirements
- Minimum 2 year's experience in a retail leadership role, or equivalent
- Completion of college education and a good working knowledge of MS Office will be a plus
- Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).
Benefits
- Attractive monthly commissions
- Full corporate insurance
- Employee-led recognition platform via Praisepal
- Fully stocked pantry!