Store Supervisor - Midvalley, Kuala Lumpur
About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.
The role
You will be responsible for supervising Love Bonito retail store based in Johor Premium Outlet, ensuring excellent store operations while driving store sales growth. Reporting directly into the Area Manager, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.
Main responsibilities
- Under the supervision of the Store/Area Manager, support in day-to-day leadership and key areas of store operations
- Oversee daily and weekly deliverables such as the store checklist and inventory checklists
- Work with Store/Area Manager to lead store sales performance and customer service excellence
- Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
- Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
- Implement measures to avoid stock damages, theft, and wastage
- Train new staff members and scheduling shifts
- Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
- Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
- Cashiering duties using the POS system to process payments and close accounts for the closing shift
- Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
- Promote first class service excellence & customer experience at all times
- Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs
Requirements
You should have / be
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
- An ability to think /work systematically, with impeccable judgment and discretion.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
- A self-starter, proactive and hands-on approach with "Can do" attitude!
- Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
- A fun, positive and charismatic personality.
Hours
- Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts
- All staff must be able to work on weekends/public holidays
Qualifications & Experience
- 2+ years of relevant work experience preferably in fashion / retail company.
- Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
- Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
- Strong leadership skills, effective communicator and an influential team player.
- Proactive, results-oriented and able to work with minimum supervision.