Supply Chain Executive (DC Returns Operations)

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

As a Supply Chain Executive, you will be responsible for the end-to-end execution and timeline management of returns inbound operations across all 3PL warehouses. While the role is hybrid in Indonesia, the scope is regional, covering returns inbound flows into multiple 3PL facilities and not limited to Indonesia alone.

Beyond returns operations, you will also support inventory management activities, including reconciliation and investigation of inventory discrepancies to ensure accurate stock visibility across distribution centers, ERP systems, and online platforms.

While return operations will be your core responsibility, you will also provide operational support for outbound and inbound operations when required, especially during peak periods or operational escalations.

You will help manage day-to-day DC operations by working closely with last mile operators and 3PL partners, following up on returns processing, ensuring customer satisfaction, troubleshooting inventory discrepancies, and maintaining accurate inventory records to support smooth warehouse operations across the region.

Main responsibilities :

Returns Processing Logistics & Inventory Management

• Manage the end-to-end execution of returns inbound operations across multiple 3PL distribution centers
• Coordinate the flow of returned inventory from both e-commerce and retail channels into the warehouse network
• Ensure returned inventory is received, inspected, processed, and made available in the system within defined turnaround times
• Work closely with DC teams to prioritize returns receiving and putaway based on operational priorities and inventory needs
• Ensure inbounded quantities are accurately reflected in WMS and ERP systems (e.g., SAP) upon receipt
• Investigate and resolve inbound discrepancies including shortages, overages, mis-receipts, or system mismatches
• Support inventory reconciliation activities related to returns inbounding.
• Provide regular updates to stakeholders on returns status, delays, and risks to inventory availability
• Conduct root cause analysis on recurring operational or inventory issues and work with 3PL partners and internal teams to implement corrective actions

Operational Improvements & Key Initiatives

• Identify and drive process improvements or key initiatives to enhance returns processing efficiency, inventory visibility, and operational accuracy across the warehouse network
• Support the implementation of new operational workflows, system enhancements, or automation initiatives to strengthen reverse logistics capabilities

3PL Operations & Performance Management

• Act as the primary point of contact for 3PL partners on reverse logistics operations, with working knowledge of inbound and outbound warehouse processes
• Monitor and track operational KPIs and SLAs for returns inbounding, ensuring timely processing and adherence to agreed service levels
• Identify recurring execution issues and work with 3PL partners to drive corrective actions
• Conduct root cause analysis for delays or performance issues and drive corrective actions with 3PLs
• Work closely with 3PL partners to continuously improve operational efficiency, inventory accuracy, and returns processing performance
  

Outbound, Inbound and Inventory Support (As Needed)

• Provide operational support for outbound fulfilment and inbound processing during peak periods or issue escalation
• Support DC teams in resolving outbound delays, inbound backlogs, or exception cases
• Assist in root-cause analysis for outbound or inbound-related issues that may impact customer experience
  

On-Site DC Engagement

• Conduct regular visits to the Indonesia DC to review inbound, outbound, and returns operations validating processes and SLAs
• Build strong working relationships with warehouse teams through presence, follow-up, and accountability
• Support on-site execution during critical launch periods or operational escalations
• Support issue resolution and continuous improvement initiatives

Requirements

Qualifications & Experience

• 1 year experience in engineering or supply chain field preferred (fresh graduates are welcome!)
• Hands-on experience in supply chain or DC operations, especially 3PL environments
• Strong understanding of inbound operations, with exposure to outbound fulfilment and returns processes
• Experience managing execution across multiple stakeholders
• Familiarity with ERP and WMS systems in an omni-channel or e-commerce environment
• Strong proficiency in Excel / Google Sheets (mandatory); SQL is a plus

You Should Have

• Comfortable working remotely, with strong self-discipline and ownership
• Highly detail-oriented and takes strong ownership of timelines, tasks, and outcomes
• Proactive, resilient, and not afraid to chase issues to closure
• Clear and confident in communicating with stakeholders across markets
• Passionate about operational excellence and continuous improvement