Manager, Account Executive - Korea

Team Summary

This key position is part of the Korea Client Relationship Management team dedicated to managing Financial Institutions (Fis). The Account Executive (AE) is responsible for excellence in delivering the program of work associated with the FI deep partnership contract/ program.  The role requires strong commercial, relationship, technology and project management expertise, underpinned by a solid knowledge of payments. The role will work closely with cross functional teams - Product, Finance, VCA, Marketing, CS teams within Visa and with all key stakeholders at FIs. The reporting line for this role is into Alex Han, Korea Sales.

What a Manager, Account Executive does at Visa:

This position is a full-time role as part of the Client Relationship Management team in Korea, responsible for managing Visa's key clients in Korea through relationship management and business development activities.

What a Manager, Account Executive does at Visa:

• Responsible for managing key clients with discipline of Visa Korea client coverage model and develop and execute client account plan with strategic focus
• Achieve Visa objectives defined through AE Scorecard with specific client gross revenue, net revenue, market share, and payment volume targets
• Development and execution of client deals, opportunities, and business activities collaborating with cross functional team
• Present and commercialize new Visa services, products, and digital solutions to clients
• Delivery of projects which ensure profitable business for Visa and its clients
• Communicate Visa business to clients effectively with precision
• Establish and maintain positive and constructive relationships with key client contacts
• Manage client through coordinating and fully utilizing Visa Playbook (Microsoft Dynamics)
• Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support
• Co-ordinate and present regular business and industry updates during client engagement
• Develop business case justifications for investment decisions and propose to country management for approval
• Stay current and up to date with the latest innovation, digital trends, research, skills and education
• Champion bold ideas and new ways of doing things
• Operate account management with the highest level of integrity

Why this is important to Visa

• Your extensive knowledge of payments combined with proactive business development, sales proposals, strong communication and strategic approach will ensure strong revenue and profitability growth for Visa and the client
• You will be an energetic, high achiever that is able to manage multiple internal and external stakeholders to grow the clients business through meeting client needs
• You will have a passion for innovation and ability to navigate complex payment business to materialize new business opportunities and support the client to solve their business issues
• You will be a strategic thinker, competitive, and consultative with client engagement to ensure Visa deliver the maximum value to clients
• You will be in regular contact with senior management within Visa's business and that of the client and will build strong rapport through adding value to their respective business units
• You will develop and implement against an agreed client annual business plan which will be achieved through drawing upon internal and external stakeholders and by providing the client with Visa 360
• You will be goal driven to achieve account, revenue and volume growth targets while ensuring our client adopts Visa's new innovation solutions

Qualifications

What you will need:

• 8+ years of proven sales experience with strong account management, project management skills, client relationship management, and business consultation experience from the relevant industry
• Prefer knowledge and business experiences from bank or/and card payment industry with Credit, Debit, Commercial, Prepaid business, Online Payment, and merchant payment services etc.
• Excellent communication, negotiation, presentation, and selling skills for internal and external
• Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/ services that exceed expectations
• Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
• Encourage others to openly share and build on each other's new ideas, products or solutions
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
• Show openness to new ideas, modifying viewpoints and direction in light of new information
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again
• Actively promotes an environment of inclusion and diversity
• Communicates openly, honestly and respectfully – ensuring opinions are heard
• Proactively limit or mitigate unconscious biases when making decisions
• Leadership skills in areas of Integrity, Clients, People, Innovation, Excellence, Collaboration

What will also help:

• Ability to perform deal structuring, client negotiation with strategic sales approach, and create client proposal utilizing MS excel sheet, power point, and MS word
• Good English language skills in reading, writing, listening, and speaking
• Good analytical skills and financial acumen to understand the profitability of card payment economics
• Have mindset of digital curiosity and savvy – applying your knowledge to the way you work
• Ask challenging and stretching questions to stimulate innovative thinking
• Consistently search for innovative, more efficient ways to work and make incremental improvements to evicting processes or ways of doing business with internal or external clients
• Innovate quickly to create results when new, relevant information surfaces

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.