Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale – tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Team Summary
A core priority for Visa India is to strengthen sales execution by building a best‑in‑class Sales Excellence and Operations capability that improves how we plan, execute, and deliver for clients across India. As our portfolio, solutions, and client expectations increase in complexity, the Sales Excellence function will provide operating discipline, deal discipline, actionable insights, and scalable enablement — harmonizing and supporting all account executives to bring the best of Visa to all of our clients. This team will act as the common bridge and program management office for all common initiatives across different clients, while transferring best practices from one client to another.
Role Summary
The Senior Director, Sales Excellence and Operations is a senior leadership role responsible for end‑to‑end Sales Operations and Sales Excellence for India. The role oversees a team of Sales operations professionals and ensures strong sales discipline, deals discipline, accurate forecasting, commercialization frameworks across clients, pipeline rigor, incentive governance, productivity tracking & advanced sales training programs.
This role reports directly to the Country Manager, India and serves as a key advisor to country sales leadership, enabling execution of India’s growth strategy through scalable, well‑governed commercial operations. This leader will work closely with Account leads and executives, Product, VAS, CMS, Risk, Legal, Finance, Strategy and Pricing teams to ensure that Sales Excellence materially improves pipeline quality, seller effectiveness, and faster realization of revenues for Visa India.
What a Senior Director, Sales Excellence and Operations - India will do:
Sales Operations Leadership
Deal Excellence & Governance
Business Planning, Sales Discipline and Pipeline Management
Sales Incentive Planning & Quota Governance
Business Analysis & Commercial Insights
Sales Tools, Processes & Enablement
Revenue Operations & Billing
Regulatory, Risk & Control Ownership
Stakeholder Management & Thought Leadership
Be the consolidated voice of the clients, consolidating feedback from clients on our products, solutions and pricing.
What you will need Minimum 15 years’ experience in Sales Operations, Commercial Operations, Financial Management, or related roles within a B2B, high‑growth environment. Strong commercial acumen with deep experience in forecasting, pipeline management, quota setting, and incentive governance. Proven experience leading and developing high‑performing teams. Strong analytical capability with experience using Microsoft Dynamics CRM, Tableau, and/or Power BI. Demonstrated ability to influence senior stakeholders at executive level. Track record of delivering results in complex, fast‑paced environments. High integrity, professionalism, and ability to remain effective under pressure. Commitment to continuous improvement, open communication, and inclusive leadership.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.