Manager, Commercial, AMER

About us:

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

About the role:

Our Commercial team is a vital, client-facing function responsible for driving growth through new client acquisition as well as across proSapient’s existing client base, ensuring our clients fully realize the value of our expanding suite of products, including expert calls, surveys, and emerging research solutions. As a fast-growing expert network, we partner closely with our clients to become a trusted, long-term advisor and preferred expert intelligence partner.

The Manager, Commercial role is responsible for managing medium-to-large commercial segment and territory and is critical to the execution of proSapient’s company-wide growth ambitions and Commercial strategy with full commercial ownership of the assigned client segment and commercial territory. This role requires high-performing leadership and subject matter expertise to influence and manage engagement with all key internal and external stakeholders. You will manage complex commercial processes and drive strategic initiatives to deliver superior commercial outcomes within the assigned territory, elevating proSapient’s positioning to secure strong partnerships and achieve long-term company objectives.

The role requires partner-like engagement with existing clients, sophisticated commercial judgment, and close cross-functional collaboration to accelerate revenue growth, expand market share, and elevate proSapient’s positioning across the North American market.

 The key duties of this role will include: 

Commercial Territory Management

• Orchestrate Outcomes: Continuously evaluate pricing to ensure our value proposition remains competitive while protecting economics and margin; identify and realize upsell opportunities and increase wallet share.
• Contractual Renewal: Lead and oversee commercial and contractual renewal cycles, including pricing strategy and complex commercial negotiations, using data and market insights to make high-level decisions on margins and discounts.
• Senior Stakeholder Partnership: Act as the primary commercial point of contact and trusted partner for senior sponsors and decision-makers within the assigned Commercial territory/segment including Partners, Managing Directors, and Procurement leaders.

Growth & Business Development

• Strategic Growth Planning: Own the revenue budget, retention, and expansion of the business with key existing clients within the assigned Commercial territory, aligning account plans to market opportunities and Commercial objectives.
• Full-Cycle Acquisition: Drive new client and partner acquisition within the assigned segment, managing the entire sales cycle—from prospecting and senior-level pitches to negotiations and post-trial ramp-ups.
• Demand Generation: Unlock new demand opportunities within existing accounts to elevate our value proposition and unlock new revenue streams.

Strategy & Market Intelligence

• Market Ambassadorship: Act as a visible ambassador through regular in-person engagement to gather intelligence, strengthen senior relationships, and anticipate relationship risks.
• Strategic Insights: Maintain a deep understanding of the research needs of proSapient clients or assigned clients as their territory may make up mostly consulting or PE - tbc based on the candidate too  clients, sharing competitive dynamics and client insights to inform product innovation and the company roadmap.

Cross-Functional & Intra-Department Collaboration

• Strategic Advisory: Partner closely with Client Services, Operations, Finance, Legal, and Product to advise on client growth strategy and planning, to achieve sustainable growth through data-driven decisions
• Organizational Alignment: Refine go-to-market strategies and ensure effective positioning of new and existing services by aligning internal capabilities with market demands (including client-led insights)
• Internal Mentorship: Act as a mentor and subject matter expert for the wider business, contributing to the development of commercial functions and a strong, high-performance culture.

The key competencies to be successful in this role: 

· proLeader: Ownership of territory performance; acting as a trusted partner to clients and internal stakeholders with a proactive, collaborative approach.

· Commercial Acumen: Expertise in key account management; ability to translate commercial objectives into structured growth plans while balancing client needs with business priorities.

· Client Focus: Building trust-based, partner-like relationships; anticipating client needs and maintaining a high standard of client experience.

· Results Driven: Consistent achievement of revenue targets and OKRs; maintaining pipeline discipline and accountability for territory performance.

· Critical Thinking: Using data and market metrics to inform commercial decisions and prioritize territory health.

Requirements

· Experience: Minimum three years in a commercial and/or client-facing role with an active network and established relationships within Consulting and/or Private Equity firms to tap into.

· Segment Expertise: Essential success in a commercial and account management role  management role growing key accounts specifically within Private Equity and Consulting.

· Scale-up Mindset: Experienced Individual Contributor in a high-growth environment, balancing strategy with tactical delivery with the “business owner mindset”

· Industry Knowledge: Previous experience in the Expert Network field (or similar information services/alternative data) is preferred.

· Mobility: Must be able to travel across North America; ideally located in a proSapient hub (Toronto preferred).

Some additional elements for the role to consider before applying include:

This is a permanent role, paying a total salary range of $80 - $115k CAD per annum, as a combination of both fixed & variable earnings.

This is a hybrid role, featuring Mondays, Tuesdays & Thursdays at our downtown Toronto office, which are set days across the entire company and non-negotiable.

You will need to be currently legally authorised to work in Canada, and specifically, Ontario, for this role. proSapient cannot offer sponsorship or visa support of any kind.

Benefits

What we can offer you:

• A base salary + uncapped commission structure, that is designed to encourage and reward over performance - the sky is the limit!
• An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few!
• Access to our Employee Assistance Program
• Tenure gifts to thank our loyal staff
• An enhanced maternity and paternity package
• 20 days paid vacation leave annually
• A paid sick leave policy of up to 10 days annually
• Up to 20 remote working days annually
• A hybrid working model, featuring three days per week in our modern downtown Toronto office
• Team socials - from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from quarterly gatherings to our annual holiday & Summer parties, we love to celebrate, collaborate and have fun together!

Want to learn more? Take a look at our careers Notion page - https://prosapient.notion.site/Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

We are committed to building an inclusive workplace - did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don't necessarily tick every box, we encourage you to apply anyway - this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. All employment is decided based on qualifications, merit, and business need.

This is a live vacancy, that we are actively looking to fill as soon as possible. Whilst we do have an AI function on our ATS system, rest assured that a real person will be reviewing your resume during the shortlisting process. AI may assist with other parts of the hiring process, but human eyes are involved from the start. 

Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of an application.