Manager, Implementation (Manila)
About Payscale
Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, Quest Diagnostics, University of Washington, American Airlines, and TJX Companies.
Create confidence in your compensation. Payscale.
To learn more, visit www.payscale.com.
What We Do:
The implementation team at Payscale is part of the Global Services organization. We serve as the first point of contact for newly signed or upgrading clients by establishing client sites, providing access, and helping clients navigate the successful set up and population of their Payscale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers.
What You'll Do:
As a Manager of Implementation, you will be responsible for leading the Implementation team. This team manages the implementation experience, owning the coordination of efforts across all teams, and partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. As a leader of this team, you will be responsible for driving team performance, coaching the team, and strategizing and execution process and team improvements to drive better implementation outcomes.
Key Responsibilities:
Hire and lead a high-performing team of Implementation Managers to exceed customer onboarding goals.
Execute new and existing implementation strategies that increase customer satisfaction and utilization of products and services.
Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including, AM CS, Marketing, Product, and Sales.
Find opportunities for continuous improvement for the customer.
Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
Be a voice of customer success throughout the business
Partner closely with the Customer Org teams and leaders to ensure proactive adoption, risk and value work
An ideal individual for this opportunity brings the following to the table:
A growth mindset and ability to instill in others.
Ability to motivate and influence across the business, regardless of authority.
A collaborative and customer-focused approach
Real passion for growing an individual's strengths and dedication to transparent and consistent communication.
Accepts ambiguity; can help others see the forest through the trees.
Out-of-the-box thinking and a high level of comfort with experimentation is essential.
Showed success in working in a highly cross-functional environment, comfortable exercising influence across company leadership.
Data-driven, operational chops, creative thinker·
4+ years of Implementation or Customer Org experience
2+ years leading a team; experience growing, developing, and driving results is highly desirable.
Experience with Salesforce and GuideCX preferred.
Location
Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.
In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.
When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.
Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Benefits and Perks
All around awesome culture where together we strive to live our 5 values:
Data informed decision making.
Customer first. Always.
Succeed together.
Relentless about results. Obsessed with excellence.
Lead the change. Shape the standard.
An open and inclusive environment where you’ll learn and grow through programs and resources like:
Monthly company All Hands meetings
Regular opportunities for executive leadership exposure through things like AMAs
Access to continued learning & development opportunities
Our commitment to a continuous feedback culture which allows us to drive performance and career growth
A growing network of Employee Resource Groups
Company sponsored volunteer hours
And more!
Our more standard benefits
Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
HMO coverage +1 dependent
Fixed work schedule, Monday through Friday 10pm-7am Manila
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.
Fraud Alert:
Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com