Manager, Membership Account Services

PLI is searching for a sales professional to fill the role of Manager, Membership Account Services (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

SUMMARY 

Reporting to the Regional Director, Membership Sales and Account Services, the Manager, Membership Account Services will manage a territory with an existing book of business of over $2MM. This individual will be responsible to retain accounts and grow revenue.

KEY RESPONSIBILITIES

• Develop and execute specific action plans to retain and grow existing business within the assigned territory.
• Successfully renew, cross-sell and up-sell across existing client base to achieve and exceed targets.
• Exercise solid territory account management skills to ensure all customers receive frequent attention and support. Prioritize all incoming client requests and provides timely responses.
• Provide product training and demonstrations through customer visits and online.
• Acquire knowledge within specialized areas in order to effectively understand the overall needs of the customer.
• Building relationships with law firm partners, professional development directors and practice leaders, general counsel, and in house attorneys.
• Work with multiple departments at PLI to identify new opportunities and ways to penetrate the market.
• Exhibit a deep knowledge of PLI Products, as well as the legal profession.
• Occasional travel as required.
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s Degree is required.
• Previous legal services experience or a J.D. a plus.
• 3 - 5 years’ of relevant account management, relationship management and/or customer relations experience essential.
• Proven ability to develop and secure relationships at all levels within a customer organization.
• Exudes superior business acumen, poise and executive presence. Highly articulate.
• Deadline-driven with excellent time management and organizational skills.
• Strong computer skills including knowledge of Salesforce and Microsoft Office.
• Self-motivated and proactive.
• Ability to work effectively both independently and as part of a team.
• Relishes on-going, self-initiated learning; assimilates new information quickly; welcomes feedback and applies knowledge to practical use on the job.

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$62,000 - $68,000 per annum + quarterly incentive payments based on achieving targets

(Exact compensation offer may vary based on the candidate’s job-related skills and work experience.)