Manager of Product Operations
The Role
Recora is on a mission to empower everyone to live a long, full, and optimal life. We’re seeking a Manager of Product Operations to be the go-to resource for the internal teams that deliver care at Recora. You'll work hand-in-hand with our Care Operations team to make sure they are able to seamlessly deliver high-quality care to patients across multiple service lines, including established, newly launched, and scaling lines.
This role reports directly to Recora’s Head of Product, with high visibility and access to company leadership.
You may be the right fit for this role if:
- You’re comfortable getting your hands dirty to get things done. You are adept at finding the workaround, running the manual process, and owning tasks end-to-end so that our care delivery teams have what they need to serve patients and our team can meet our goals.
- You have enough product intuition to understand whether a request to our engineering team is big or small, and when it makes sense to escalate vs. own a task, and a desire to continue to hone those skills.
- You enjoy solving puzzles and going deep into data analysis to identify and understand problems
This role spans both our internal care delivery tooling and our member-facing app. You'll develop deep familiarity with how our products work across multiple service lines, become the person who knows what's broken, what's confusing, and what's worth fixing - and translate that into clear, prioritized feedback that shapes our product roadmap.
We're looking for someone early in their career who is curious, scrappy, and energized by the intersection of product and operations. If you've spent time in product ops or operations management and find yourself constantly asking why a tool or process works the way it does - and rolling up your sleeves to make it better - this role is for you.
What You'll Do
Internal User Support & Feedback
- Be the primary resource for internal users when they run into issues or friction with our tools
- Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems
- Build and maintain processes for capturing, organizing, and communicating user feedback across service lines
- Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice
Rollouts & Communications
- Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption
- Write clear, targeted communications tailored to patients, internal users, and executive stakeholders
- Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed
Deep Dives & Special Projects
- Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios
- Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work
- Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business
- Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging
What We're Looking For
Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying!
- 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper
- Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution
- An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does
- Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start
- Strong written and verbal communication skills
- A strong sense of ownership and a desire for autonomy
- High attention to detail and a low tolerance for things falling through the cracks
- Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters
- Some experience using AI day-to-day to optimize efficiency
Nice to have:
- Experience in healthcare, digital health, or another highly regulated or operationally complex environment
- Familiarity with care coordination workflows, patient-facing apps, or clinical tools
- Experience in an early-stage or scaling startup
- Comfortable working with data (SQL/Excel) to discover insights
- Exposure to how software is built
- NYC-based candidates excited to work IRL 2+ days per week preferred; exceptional remote candidates will be considered
Why This Role
You'll get close to Recora’s products, and you'll develop a level of institutional knowledge that's rare this early in a career. You'll work cross-functionally across the organization at all levels, directly supporting directors and department heads. Your work will have immediate and measurable impact, as well as a direct line to what gets built and improved. This is a role where intellectual curiosity and operational rigor both matter, and where there's genuine room to grow.
Benefits
- Generous PTO / sick leave / health benefits
- FSA Commuter Benefits
- 401(k) plan
- Free lunch and snacks in the NY office
- Health and wellness stipend
Recora is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.