Marketing Associate
Level: Entry
Position Type: Full Time
Compensation: $62.5K
Location: NYC — hybrid office/WFH model, minimum 3 days/wk in office
Reports to: CRO
The Role
We’re looking for a Marketing Associate who will support community building and day-to-day marketing operations. This role is tactical and logistical, requiring strong organization, clear communication, and a sharp eye for detail.
What You’ll Do
Influencer Management
- Maintain communication and restocks with core influencers, brand friends, and partners
- Build new gifting lists for launches and seasonal moments
- Generate all outbound gifting requests and track inbound responses using templated outreach and follow-ups
- Track shipments, received posts, usage rights, and other key information in master database
- Work within ShopMy to expand creator and affiliate reach and ensure monthly deliverables are met
Mailers & Packouts
- Assist the part-time office manager with influencer and partner packouts
- Help organize and execute bespoke launch mailers, sourcing components, assembling kits, and preparing labels and inserts
Community Management
- Partner with CX to identify brand-relevant inbounds and draft responses aligned with brand voice and FAQs
- Monitor comments and DMs for UGC opportunities, product feedback, and trends worth testing in content
Social Content Management
- Own staging and posting of social content on agreed channels and calendars in coordination with copy and design
- Save, tag, and store UGC in the content library with creator handles, rights status, and themes for reuse
Marketing Support
- Support the broader team with ad hoc tasks across design, copy, and growth
- Help prepare simple reports, decks, or recaps for launches, mailers, and partnerships
Requirements
- A degree in marketing, communications, design, or a related field. Prior beauty experience a plus
- Strong knowledge of social platforms and creator culture, with an instinct for what feels on-brand
- Excellent organization and follow-through, comfort in Google Workspace, and familiarity with project management tools and Slack
- Clear written communication and a collaborative, can-help attitude
Nice to Have
- Light content skills such as shooting on phone, basic editing in CapCut or Adobe Express, and simple photo retouching
- Experience with Airtable or Google Sheets for tracking and reporting
- Familiarity with Shopify, Klaviyo, Figma, and ShopMy or other affiliate platforms
Benefits
Compensation & Benefits
Salary and equity compensation package. Health, vision, and dental insurance. 15 days paid time off, observed holidays, 5 days sick leave.
EEO
Soft Services is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees