Marketing & Retail Associate
About JETSET Pilates Franchising
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.
Position Overview
The Marketing & Retail Associate plays a key executional role across JETSET’s marketing and retail operations. This position supports ecommerce, studio marketing setup, and digital reporting—ensuring consistency, accuracy, and operational excellence across the franchise network.
Reporting into the marketing team, this role will work cross-functionally with Marketing, Product & Talent, and Support & Services to support both corporate initiatives and studio-level execution.
This role is ideal for someone who thrives in detail-oriented, fast-paced environments and enjoys working across systems, data, and operations. The ideal candidate is highly organized, proactive, and comfortable owning execution across multiple workstreams, including Shopify, LMS/CRM systems, and studio marketing platforms.
Key Responsibilities
Retail Operations & Customer SupportOwn and manage the retail@ inbox, including order issues, tracking requests, and customer inquiries
Coordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-up
Maintain a high-quality, on-brand customer experience across all communications
Shopify & Inventory ManagementMonitor order flow, fulfillment status, and tracking updates within Shopify
Maintain product listings, SKUs, and inventory levels
Support product launches and merchandising updates
Vendor & Order CoordinationTrack purchase orders, custom merchandise orders, and delivery timelines
Follow up with vendors on production status and shipping confirmations
Maintain a centralized tracker of all open orders and timelines
Studio Marketing Setup & QASupport new studio setup across platforms including Google Business, Apple Maps/Connect, and other listing platforms
Conduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistency
Support field marketing team in studio QA and readiness
Content, LMS & CRM SupportMaintain organized marketing assets and ensure accessibility across teams
Support content updates and organization within Delightree LMS and franchisor CRM
Ensure franchise-facing materials are current, consistent, and easy to use
Reporting & Marketing SupportPull and maintain monthly Shopify and inventory reports for accounting and leadership
Support light digital marketing reporting including campaign summaries and performance tracking
Assist in monitoring organic social media performance
Track and monitor media placements across markets
On-Site Marketing SupportProvide on-site support for brand content shoots when needed
Assist in execution of marketing initiatives at the studio level
What You Need to Be Successful
You are highly organized and detail-oriented, with strong follow-through across multiple workstreams
You are comfortable working in Shopify, LMS, and CRM systems and can quickly learn new platforms
You enjoy execution and operational work and take pride in getting the details right
You are proactive and able to manage tasks independently without constant oversight
You are comfortable working cross-functionally and communicating with multiple stakeholders
You thrive in a fast-paced, evolving environment and can adapt quickly as priorities shift
Key Attributes
Execution-Focused – Strong ability to own and complete tasks across retail, marketing, and operations
Detail-Oriented – Ensures accuracy across systems, listings, inventory, and reporting
Systems-Oriented – Comfortable working across Shopify, LMS, CRM, and marketing platforms
Organized Operator – Able to manage multiple workflows, trackers, and timelines simultaneously
Collaborative – Works effectively across marketing, product, and support teams
Proactive Communicator – Keeps stakeholders informed and follows through consistently
Requirements:
1–3 years of experience in marketing, ecommerce, operations, or related field
Hands-on experience with Shopify
Experience working with LMS and/or CRM systems (Delightree or similar preferred)
Strong proficiency in Google Sheets / Excel and data organization
Experience supporting multi-location or franchise businesses is a plus
Excellent organizational, communication, and time management skills
Travel & On-Site Requirements
This is a hybrid role with significant on-site presence at the HQ office in Miami, FL, at least three days per week. Periodic travel may be required for studio visits, content shoots, and team support as needed.
JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.