Medical Receptionist - Continuing Care and Support Services
In this part-time medical receptionist role, based at Epworth Camberwell, you will be the first point of contact for patients visiting the hospital, meeting and greeting patients, ensuring upkeep of patient files, coordinating with our doctors and staff, and back-of-office administration processes. You will be working collaboratively as part of a cohesive team reporting to the Administration Team Leader.
You will make an impact by:
- Assisting patients, visitors, staff and medical specialists with enquiries
- Providing excellent customer service when working in the main reception
- Completing other activities in support of the administration department, as required
To be successful in this role…
You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike.
You will have:
- Previous demonstrated experience in a similar administration role
- Excellent communication and computer skills
- Demonstrated ability to prioritise
- Ability to meet timelines whilst maintaining customer service in a fast-paced and demanding environment
- Healthcare experience (desirable)
Position Description Inherent Requirements
About Continuing Care and Support Services
Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.
Qualifications
- Certificate in Business/Health Administration (desirable)
Additional Information
At Epworth, it’s a community.
It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
Ready to make a difference?
Apply now and help us deliver exceptional healthcare for every patient, every day. To apply, click the I'm Interested button to attach your CV and cover letter (as a single file).
For more information, refer to the attached position description or contact Epworth Talent | talent@epworth.org.au
Please Note: Applications are reviewed as received. Don’t wait—this role may be filled before the closing date.
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.