Medical Sales Manager - Lab/ Diagnostics

DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.

With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.

We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.

The Medical Sales Manager is a member of the Commercial Management Team in VN and contributes to the development and deployment of the country specific business strategy. This position directs and controls the Medical Sales function for the company to achieve agreed sales budget and develops the sales plan & procedures that will meet the objectives of the company’s commercial strategy. 

• Leadership of Sales team in accordance with Company’s Vision, Values & Strategies.

• Assess, hire, hold and develop critical know-how and competence for area of responsibility

• Holds Sales budget responsibility for the assigned market

• Maximize the sales development through business plan and develop and implement sales strategies that enable the company to achieve its corporate objectives

• Contribute to the development of the company’s corporate strategy, particularly in relation to sales objectives

• Develop and implement all necessary procedures and processes to ensure that the sales function operates efficiently and effectively and achieves its objectives

• Lead & manage the sales team members to ensure that they are appropriately motivated and trained to meet all sales targets and that they carry out their responsibilities in accordance with the required standards

• Monitor the performance of the sales function and take remedial action where necessary to ensure that all sales targets/KPIs are met • Develop and control the budget for the sales function to ensure that all financial targets are met and that all necessary financial controls are in place to comply with company and regulatory requirements

• Develop and maintain relationships with key customers and other relevant bodies to ensure that the company’s maximum sales potential is realized

• Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position

• Together with Business Vertical team to develop and implement a customer service strategy which provides short and long-term customer satisfaction and meets corporate objectives

• Develop and implement Sales Channel strategies in accordance with Commercial strategies maximizing market coverage and sales efficiency.

• Manage Sales Funnel (Opportunities)

• Maintain information about market trends and competitor intelligence for all products, market segments and customer areas to support developing Commercial & Sales strategy

• Translate market trends into actions in alignment with the overall strategy

• Ensure good engagement with Local health key stakeholders, KOLs

• Coordinate a budget/business plan/midterm planning in close collaboration and agreement with the Commercial Director regarding net sales, expenses for Sales within the company

• Provide high quality sales funnel data in order to ensure proper input for the financial rolling forecast process

• Manage proper follow-up & monitoring on the allocated budget & expenses

• Develop and execute annual individual development plans to enhance performance on the job, and one which identifies knowledge and skills gaps based on business and career goals.

• Enhance performance of sales team members through establishment of a performance dialogue with evaluation of direct reports and input into evaluation of indirect reports, including regular coaching and feedback; formal identification and satisfaction of training needs, personal development planning, talent management, and succession planning.

• Address identified needs or issues through people development plans.

• Effective Succession plan

• Training: Define TNA for sales team & input to Sales Training team to develop a comprehensive training plan and actively driving the implementation within sales force.

6. Enterprise Leadership: Demonstrate good behaviors in align with company's core values thru leading by examples

7. Compliance: Follow company's code of conduct and drive the compliance culture within the organization thru leading by examples