Network Account Manager - South
About ITS Logistics
Are you ready to unleash your potential and be a part of one of the fastest-growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.
At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.
Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com
About the Position
Under the general direction of the Director of Strategic Partnerships, the Network Account Manager (NAM) plays a critical role in keeping ITS’ competitive advantage by providing the highest quality of service. The Network Account Manager is responsible for growing and maintaining existing client relationships, as well as developing new customers. The NAM prospects small-to-mid-sized manufacturers and distributors discussing how our innovate logistics solutions can effectively tackle their distinctive challenges. Leading a team of operators, this position ensures the operational and people dynamics of the team are executing at the highest level of excellence. The Network Account Manager is ultimately responsible for the team’s measured sales growth.
Principle Accountabilities
- Proactively solicits existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
- Conducts thorough research to understand prospects’ business needs and challenges.
- Respond promptly to inbound leads generated by marketing efforts.
- Qualify leads to determine their potential fit for our logistics solutions.
- Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
- Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
- Ensures customer interactions and feedback are entered into the CE.
- Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
- Maintains the client pipeline and hits internal CRM KPI’s established
- Negotiates customer rates and creates RFPs
- Manages/performs monthly Customer Status Reporting (KPIs, new business, downturns, etc.)
- Manages/performs all billing audits to ensure accurate billing, addressing any past due invoices.
- Completes monthly and annual business plans, projections, and conducts annual/semi-annual business reviews.
- Participates and actively contributes to Team Sales Meetings.
- Performs other duties as assigned.
About the requirements
- Bachelor’s degree in business, logistics, or related field preferred. Training/certification or equivalent experience may be substituted.
- 2 year minimum sales experience in a hyper-growth environment, logistics industry specific-experience required.
- Experience managing/leading sales teams
- Proficient with Microsoft Office applications
- Leader first, exhibiting our company values day in and day out.
- Growth and sales oriented, with an energetic and positive attitude.
- Ability to identify, evaluate, and implement an improved process cohesively, involving multiple party stakeholders.
- Ability to communicate effectively to internal and external stakeholders, both verbally and in writing.
- Excellent attention to detail, organizational, and time management skills.
- Ability to influence and lead team members towards a common goal, managing team dynamics and providing development opportunities.
- Ability to thrive in a fast-paced team environment, without compromising quality or customer care.
- Ability to make diligent and quick decisions, driving results through others and offering constructive criticism when appropriate.
- Strong work ethic.