Network and IT Support Engineer
About Lynk Global
Lynk Global is the inventor of satellite direct to device or D2D technology and has the world’s only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk’s service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries.
Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what.
By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.
Job Summary
The Network & IT Support Engineer will be responsible for designing, implementing, and maintaining our organization's computer network infrastructure to ensure it is reliable, fast, and secure. This includes working with Users and configuring hardware, creating security measures, troubleshooting complex issues, and collaborating with other teams on infrastructure and security improvements. The role requires strong analytical, problem-solving, and communication skills, as well as experience with hardware like computers/laptops, routers and firewalls, network protocols, and automation tools.
Duties & Responsibilities
Serve as the primary point of contact for end user technical issues
Provision hardware including laptops, printers, telephones and other equipment
Install, configure, and maintain a variety of software application and operating systems
Diagnose and repair hardware, network and software issues
Maintain wireless and wired networks
Administer Active Directory, Group Policy, Office 365, ESET and other systems
Document IT processes and maintain asset inventory
Procure hardware and software
Provide end user training
Qualifications
2-4 years of experience of providing end user technical support
Hands on experience with Window 10 and Mac OSX operation systems
Experience managing users and groups with Active Directory and Office 365
Experience using MDMs like ManageEngine, Intune or others
Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies
Demonstrated ability to troubleshoot and solve problems logically
Self-motivated and able to work with limited supervision
Excellent customer service and communication skills
Exposure to Window Server 2012/2016
CompTia A+ certificate or equivalent experience
Bonus
Exposure to Cisco and/or Ubiquiti Networks
Familiarity with AWS
Experience with PowerShell and scripting
Desire to branch out in related fields (security, AWS, development)
Previous startup experience would be a huge plus
ITAR Requirements:
To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines.
Learn about ITAR here.
Job Location
Chantilly, VA.