On-Demand (Contractor) Short Term Rentals Operations Assistant

On-Demand Ground Operations & Handyman Assistant

(Independent Contractor)**
Location: Various (Property dependent) – Melbourne Based
Reporting to: Operations Manager

This is a flexible, on-demand independent contractor role with no set or guaranteed hours. This role is designed as a hybrid 50% Handyman / Maintenance + 50% Ground Operations position. Contractors are engaged on a task-by-task basis and may choose when to work.

About MadeComfy

MadeComfy is a technology-led short-term rental and hospitality company with a mission to build the world’s most loved short-term rental brand. We enable Real Estate Agencies to manage short- and mid-term rentals at scale and help property owners maximise returns.

Our guests enjoy private, self-contained homes with full kitchens, fast internet, contactless self-check-in, and hotel-grade services including professional cleaning, high-quality linen, premium amenities, and 24/7 support — whether booking via MadeComfy Direct, Airbnb, Booking.com, or VRBO.

About the Role

This role is a true hybrid with a clear 50% Handyman / Maintenance and 50% Ground Operations split.

The intent of this role is to reduce turnaround time for on-ground issues by combining operational support and hands-on maintenance within a single contractor.

The ideal contractor is equally confident performing hands-on maintenance tasks and managing operational responsibilities such as keys, inspections, and guest support.

All tasks are managed and assigned via the Breezeway platform.

Key Responsibilities (50% Ground Ops | 50% Handyman)

Key & Access Management

• Set up, maintain, audit, and replace lockboxes (temporary and permanent).
• Manage secure key handling, tracking, and transfers for each property.
• Attend lockouts, missing key incidents, and emergency access requests.
• Coordinate with third-party key storage providers (Keynest, Keycafe).

Ground Operations, Inventory & Logistics

• Deliver, collect, and restock essential items (linens, towels, toiletries, consumables).
• Assist with sourcing, purchasing, and transporting property essentials.
• Support urgent on-ground recovery tasks to resolve guest issues promptly.
• Coordinate lost-and-found retrieval and postage.

Guest Experience Support

• Respond to and troubleshoot guest-reported issues such as:
  • WiFi and connectivity issues
  • Air-conditioning and heating checks
  • Appliance troubleshooting
  • Basic plumbing concerns
• Deliver emergency items or replacement supplies when required.
• Support VIP guest check-ins and special requests as assigned.

Handyman & Maintenance Responsibilities

• Perform minor to intermediate handyman and maintenance tasks, including:
  • Replacing light fittings, globes, smoke alarm batteries
  • Fixing loose handles, hinges, doors, locks, and cabinetry
  • Minor plumbing works (tap tightening, basic leaks, toilet issues)
  • Mounting fixtures (curtain rods, towel rails, hooks)
  • Furniture assembly and small repairs
• Identify issues requiring licensed trades and escalate with clear notes, photos, and recommendations.
• Support preventative maintenance to reduce repeat guest complaints.

Owner & Property Assistance

• Conduct on-site inspections to identify cleanliness, maintenance, and safety issues.
• Assist with fire and safety compliance checks where applicable.
• Oversee bin placement and return for scheduled waste collection.
• Support owners with basic tech setup and WiFi troubleshooting.

Property Onboarding & Offboarding

• Complete property readiness reports and ingoing inspections.
• Assist with staging, furniture placement, and coordinating photoshoots.
• Handle offboarding tasks including key returns, final inspections, and minor make-good works.

Routine & Emergency Inspections

• Conduct scheduled property inspections to maintain standards.
• Perform rapid-response inspections following damage, incidents, or emergencies.

Requirements

• ABN-registered contractor.
• Own reliable vehicle.
• Own basic to intermediate handyman toolkit (mandatory).
• Ability to independently attend and complete handyman tasks without reliance on site tools.
• Smartphone with ability to use Breezeway and communication tools.
• Strong problem-solving skills and ability to work autonomously.
• Comfortable working flexible hours, including weekends and holidays, on an on-demand basis.
• Strong communication, time management, and attention to detail.
• Professional, dependable, and respectful with guests, owners, and internal teams.

Why Join Us?

• Opportunity to work in a blended Ground Operations and Handyman role at Made
• Flexible, on-demand work that fits your schedule.
• A balanced mix of handyman work and ground operations (50/50 split).
• Potential for increased task volume and ongoing engagement based on pilot outcomes.
• Opportunity to become a trusted long-term on-ground partner as the model scales.

This role includes handyman and maintenance support but does not replace licensed trade work where certification is legally required.