On-Demand (Contractor) Short Term Rentals Operations Assistant - Sydney
On-Demand Operations Assistant
(Independent Contractor)
Location: Various (Property dependant)
Reporting to: Operations Manager
This is a flexible, on-demand independent contractor role. You’ll have the freedom to choose when you work, with no set or guaranteed hours, and you’ll be engaged as a contractor.
ABOUT MadeComfy
We are a passionate and diverse team with a mission to build the world’s most loved short-term rental and hospitality company. Led by our proprietary technology with a professional, customer-centric approach, we enable Real Estate Agencies to manage short and mid-term rentals on scale and property owners to generate higher rental returns.
MadeComfy guests, on the other hand, enjoy home comforts such as private, self-contained spaces with a full kitchen, separate living and working areas, fast internet and the convenience of contactless self-check-in, combined with the best parts of a hotel such as high-quality linen, towels and amenities, professional cleaning standards, 24/7 support and an easy online booking process, no matter if they decide to book their MadeComfy direct or via Airbnb, Booking.com or VRBO
About
We are seeking a reliable, proactive, and solutions-oriented on-demand Contractor to support our short-term rental properties across a variety of tasks via the Breezeway platform. This flexible, task-based role is ideal for someone who thrives in a fast-paced, customer-centric environment and takes pride in maintaining high standards in everything they do.
Key Tasks
Key & Access Management
- Set up, maintain, and audit lockboxes (temporary and permanent).
- Manage secure key transfers and ensure up-to-date key tracking for each property.
- Provide guest and owner support during lockouts or key replacement needs.
- Coordinate with third-party key storage providers (e.g., Keynest, Keycafe).
Inventory & Logistics Support
- Deliver, remove, and restock essential items (e.g., linens, toiletries, consumables).
- Assist with sourcing, purchasing, and transporting property essentials.
- Ensure timely restocking and setup based on property requirements.
Guest Experience Support
- Respond to and troubleshoot guest-reported issues (e.g., WiFi, air conditioning, plumbing, appliances).
- Deliver emergency items or supplies to guests when needed.
- Coordinate lost-and-found retrieval and postage.
- Support VIP guest check-ins and fulfill special requests.
Owner & Property Assistance
- Perform on-site inspections to identify maintenance needs and ensure compliance with fire and safety regulations.
- Oversee bin collection and return services for scheduled waste removal.
- Assist owners with WiFi setup and provide basic tech troubleshooting.
Property Onboarding & Offboarding
- Complete property readiness reports and ingoing inspections.
- Assist with staging and coordinating photoshoots during onboarding.
- Handle end-of-tenancy or contract returns, including key transfer and final inspections.
Routine & Emergency Property Inspections
- Conduct scheduled inspections to ensure property standards are maintained.
- Perform rapid-response inspections following reported damage, events, or emergencies.
Requirements
- ABN registered contractor with own reliable transportation and a smartphone.
- Strong problem-solving skills and ability to think on your feet.
- Confidence using task management platforms (Breezeway experience a plus).
- Ability to work flexible hours, including weekends and holidays, on an on-demand basis.
- Strong communication and time management skills.
- Must be dependable, detail-oriented, and respectful of clients and guests.
Why Join Us?
- Flexible, on-demand work that fits your schedule.
- Work with an Industry leading business and lean into your natural passion for customer service and high quality service