Operation / Claim Specialist
You will be joining a team of motivated and knowledgeable individuals who work to provide excellent service to our clients. serves as a customer service representative for the claim department by promptly and professionally addressing external and internal customer questions, inquiries, and concerns.
Requirements:
- Ensures all assigned claims are promptly and properly documented, reserved, and processed.
- Communicate with insurance companies on claim-specific requests for information and potential coverage issues.
- Go step by step with the clients while filling their claim form and collecting required documents while answering all claim status and payment questions.
- Reports claims to insurance companies at the proper time.
- Maintains accurate records.
- Maintain an informational reporting structure and generate periodical reports.
- Meets the expectations and requirements of internal and external customers.
- Responsible for creating and maintaining open and trusting working relationships with insureds.
- Whatever is needed in daily operations.
Additional tasks when needed:
- Preparing the renewal sheets, following up on the payment, and the settlement of the payment.
- Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondences with the clients through what’s app, texts, and emails
- Monitor the transactions performed on the dashboard.
- Call the leads to close insurance deals.
Qualifications
• Bachelor's Degree.
• 1-2 years of experience as an operations specialist.
• customer service certificate
• Effectively using written and oral communication skills to correspond with colleagues and external parties
•Problem-Solving Skills.
• Intermediate English Level.
• Excellent Using Microsoft Office and business mail.
•Can work in a team as well as working individually.
•Results oriented.