Sales Team Leader (Full time)
The Sales Team Leader – reporting to the Head of Sales – is responsible for building a team of at least 20 Agents, with an objective of reaching out to potential clients and customers, helping them apply for products, and following up on their performance. He maintains relations with the leads generating entities. His main scope is to boost and improve productivity in terms of quantity and quality.
Responsibilities:
- Responsible for Recruiting and Training Agents.
- Responsible for following up on Agents' Performances
- Responsible for following up on Applications with Operations Team.
- Responsible for increasing the quality of applications.
- Responsible for meeting/achieving the monthly KPIs and targets.
- Responsible for coaching and providing support to Agents.
- Responsible for creating a monthly Report to the Head of sales for the achievements, performance analysis, problems in the system, and suggested modifications.
- Responsible for investigating complaints if any.
- Observes, reviews, and analyses processes to identify inefficiencies and areas where improvements could be made
Qualifications
- Has adequate knowledge about banking products.
- 2 -6 years of sales experience
- Has a working experience in a financial entity (preferred)
- Banking experience (Preferred)
- Good Mathematical Skills
- High communication skills
- Adequate knowledge of basic banking, Microfinance, and insurance products
- Good Arabic & English written/spoken.
- Good Computer Skills