Operations Account Manager - Business Setup
Who We Are
AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.
As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.
Who you are
We’re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You’ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.
You’re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You’re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.
You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you’re driven by client success and take pride in representing AstroLabs’ reputation for reliability, efficiency, and world-class delivery.
What You’ll Do
Client Engagement & Relationship Management
Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.
Serve as the primary escalation point for client issues, driving quick resolution and client confidence.
Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.
Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.
Build long-term relationships that translate into client renewals and referrals.
Operational Excellence & Delivery
Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.
Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).
Maintain 99% accuracy in client documentation, data, and CRM records.
Identify and drive process improvements, automation, and system efficiencies to boost team productivity.
Produce regular, data-driven reports that support operational and strategic decisions.
Government & External Relations
Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.
Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.
Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.
Team Leadership & Development
Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.
Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.
Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.
Foster a culture of accountability, operational excellence, and continuous improvement.
2–4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.
Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).
Fully fluent in Arabic and English, both written and spoken.
Proven track record of meeting or exceeding KPIs in client delivery or operations.
Strong attention to detail with excellent organizational and documentation skills.
Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).
Data-driven mindset; able to prepare and interpret operational reports.
Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.
Strong sense of ownership, accountability, and continuous learning.