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Operations Architect, Customer Service
Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.
Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.
Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.
The Opportunity
Are you passionate about using technology and AI to transform healthcare from the inside out?
As an Operations Architect, you’ll partner closely with our Principal Operations Architects to elevate the performance of our care delivery teams — optimizing workflows, strengthening call center and clinic operations, integrating innovative tools, and removing friction so frontline staff can focus on delivering exceptional care.
This is a deeply hands-on role for someone who thrives in operational complexity, enjoys working directly with clinic and call center teams, and is excited about building scalable systems that power a high-performing, tech-enabled care model. Over time, this role has the potential to evolve into operational leadership and ownership of key functions.
If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you.
What You'll Do
- Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function.
- Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
- Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
- Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
- Build and maintain detailed process documentation to promote clarity and alignment across teams, including call center workflows, scheduling workflows, and frontline clinic operations.
- Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
- Research and evaluate new tools and technologies relevant to operational workflows.
- Support technology assessments and implementation projects in collaboration with IT and product teams.
- Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.
Who you are
- Preferably 5+ years in a fast-paced, high-growth environment in a builder role or supporting new operation development within healthcare operations.
- Preferably with hands-on experience leading or supporting call center teams.
- Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
- Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
- Excellent communication and collaboration skills to engage stakeholders across different teams.
- Technical curiosity and willingness to learn about new tools and technologies.
- Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.
Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- Long-term disability
- Unlimited PTO
- Life insurance
- Paid Leave Program
Salary range
$115,000—$140,000 USD
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.