Operations Manager Kea Paradise

SWOT Hospitality is excited to announce an opportunity for an experienced

Operations Manager

at the upcoming Kea Paradise resort.

The Operations Manager will spearhead the operational management of this exciting venue, ensuring that both staff and guests enjoy an unforgettable experience at our picturesque location in Kea. This leadership role requires a commitment to quality service and operational excellence.

Key Responsibilities:

• Oversee daily operations of the resort, ensuring a high level of service in every department.
• Develop and implement operational strategies aimed at enhancing efficiency and guest satisfaction.
• Lead, mentor, and train staff to uphold our service standards and provide personalized experiences.
• Monitor and analyze financial performance, implementing improvements as necessary.
• Respond to guest feedback promptly and effectively to ensure high satisfaction levels.
• Collaborate with the pre-opening team to establish operational processes and set the venue for success.

Requirements

• Minimum of 5 years experience in hotel operations management or similar role.
• Bachelor's degree in Hospitality Management or related field.
• Strong leadership and team management skills.
• Proven ability to enhance operational efficiency and maximize guest satisfaction.
• Excellent communication and interpersonal skills.
• Fluent in English; knowledge of additional languages is an advantage.
• Adaptable and proactive with a focus on results and team development.
• Strong problem-solving skills and attention to detail.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Accommodation
• Meals