Operations Manager, Process Innovation
$115k - $157k USD
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
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Operations Manager, Process Innovation
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.
Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As an Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives.
In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.
The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.
What you’ll do:
- Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
- Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
- Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
- Collaborate closely with product leaders to foster strong alignment between product and operations teams
- Drive organization-wide strategic initiatives and manage high-priority escalations
- Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained
Who you are:
- You have 4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
- You have expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
- You have proven experience executing complex strategic and operational initiatives with strong business acumen
- You have strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
- You have a deep understanding of business and financial principles
- You have a track record of driving results in fast-paced, dynamic environments
- You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
- You have exceptional communication and interpersonal skills
- You are relentlessly organized with meticulous attention to detail, exceptional project management and communication skills
Benefits:
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Lifestyle Spending Account for health, wellness, and family care
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through PerkSpot
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Inclusive family and medical leave plans
- 12 paid holidays and 1 Alma Give Back Day
- Flexible PTO
Salary Band: $115,000 - $157,000
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