Operations Manager

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Bangalore
JobType: full-time

We are hiring an Operations Manager to lead on-ground implementation and rollout of technology-enabled solutions across customer sites. This role sits at the intersection of operations, technology, and customer delivery—ensuring smooth deployments, strong stakeholder alignment, and reliable execution in real-world environments.

This role is ideal for someone who understands how operations function on the ground and can thrive in fast-paced, high-growth settings such as manufacturing, warehousing, e-commerce, or quick commerce.

Requirements

Key Responsibilities

Deployment & Execution Management

• Lead end-to-end deployment of hardware and software solutions at customer warehouses and manufacturing facilities
• Plan and execute multi-site rollouts, including frequent parallel go-lives
• Coordinate on-site and remote implementation activities to ensure timely delivery

Stakeholder & Team Coordination

• Act as the primary point of contact between customer operations teams, IT teams, and internal engineering teams
• Manage stakeholder expectations and ensure clear communication across all levels
• Build strong working relationships with customer leadership and on-ground teams

Operational Problem Solving

• Troubleshoot deployment and operational challenges under tight timelines
• Identify practical, on-ground solutions to unblock implementation issues
• Adapt plans quickly in response to real-time operational constraints

Requirements Gathering & Process Alignment

• Gather operational requirements from customers and translate them into clear execution inputs
• Ensure alignment between customer workflows and platform capabilities
• Support continuous improvement based on deployment learnings

Training & Adoption

• Train customer teams on platform usage and operational workflows
• Drive adoption by ensuring teams are confident and self-sufficient post go-live

Project & Delivery Oversight

• Manage project timelines, deliverables, and execution plans
• Track progress across multiple deployments and flag risks early
• Ensure consistent quality and reliability across all implementations

Experience Required

• 5–7 years of experience in operations, implementation, project management, or delivery roles

Strongly Preferred

• Experience in manufacturing, warehousing, e-commerce, or quick commerce environments
• Exposure to technology deployments in factories or warehouses
• Experience working in fast-growing startups or high-velocity operational teams
• Comfort working with ambiguity and rapidly changing priorities

Skills & Competencies

Required

• Strong operational planning and execution skills
• Excellent stakeholder and cross-functional coordination abilities
• High ownership mindset with strong problem-solving skills
• Clear written and verbal communication
• Willingness to work on-site at customer locations regularly
• Hands-on approach with the ability to adapt quickly to change

Nice to Have

• Project management certifications (PMP, Scrum, etc.)
• Basic technical understanding of IoT or software platforms
• Experience with ERP systems (SAP, Zoho, ERPNext)
• Familiarity with warehouse management or inventory systems
• Prior experience in B2B SaaS or platform implementations
• Experience training operational teams on new technology

Work Requirements

• Full-time, in-office role based in Bangalore
• Significant travel required (40–50%) to customer sites across India

Skills

Operations Management · Warehouse Management · Supply Chain Operations · Manufacturing Operations · Project Management · Stakeholder Management · Technology Implementations