Operations Process and Change Manager - Baggage Handling System (BHS)
- Competitive package, flexible work arrangements and FREE parking
- Permanent Full-time position
- Discounted Health Insurance, on-site daycare discounts
About the Role
This role reports to the Senior Manager – Ops Process and Change and plays a pivotal part in leading enterprise-level operational integration and change strategy across multiple programmes, with primary responsibility for managing Baggage Handling System (BHS) change processes and driving system-wide improvements. You’ll work across the business to translate enterprise ambition into operational reality—uplifting readiness, resilience, efficiency, and customer experience at scale.
Your key responsibilities are:
- Provide strategic leadership of BHS change processes, setting direction, shaping priorities, and ensuring improvements uplift operational performance across the enterprise.
- Champion transformation across infrastructure, digital, and service delivery programmes, ensuring BHS optimization and considerations are represented in all major decisions.
- Design future operating models that enhance resilience, compliance, and customer experience at scale
- Oversee programme implementation, ensuring readiness planning, risk mitigation, SOPs, and smooth transition to BAU
- Introducing new operational processes and deliver end-to-end change management across multiple long-term programmes, balancing delivery milestones with day-of-operation continuity.
- Navigating complex stakeholder environments, aligning internal teams, external partners, airlines, and government agencies to achieve shared outcomes under tight timeframes.
- Represent operational priorities in governance forums, managing performance and risk tradeoffs transparently
- Build organisational capability by mentoring SMEs, uplifting frontline teams, and embedding integration maturity
What you’ll bring to the role
At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.
To ensure your success in this role, you will need:
- Degree or equivalent practical experience in Operations Management, Project Management, or related field
- Proven experience in BHS change and process improvement projects
- Certification or equivalent practical knowledge in Change and Transformation Management
- Minimum 10 years’ experience in complex operational environments at a Senior level, in Aviation
- Demonstrated leadership of operational change, project and process integration across multi-year programmes
- Proven experience navigating complex operational change in collaboration with union partners, ensuring alignment, transparency, and constructive engagement throughout the change journey.
- Demonstrated experience influencing at senior levels and navigating unionised environments.
- Strong knowledge of operational readiness frameworks and service transition to BAU
- Experience in risk management, operational resilience, and performance improvement initiatives
- Ability to interpret data and analytics and identify opportunities and trends to influence best outcomes for the business, stakeholders and customers
About us
From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.
With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
E mahi ana mātou mō Aotearoa. We are working for New Zealand.
Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.
Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.
Apply today
It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
If this role sounds like you, we’d love to hear from you. Click the "Apply" button now.
Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role.
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