Operations Supervisor - LTL

Key Responsibilities

• Team Leadership & Operational Oversight- Lead and coordinate daily POD operations, ensuring efficient execution of LTL shipments across multiple customer accounts. Delegate responsibilities, provide guidance to team members, and maintain accountability for service performance.
• LTL Shipment Management & Execution- Oversee the execution of LTL shipments including load tendering, rate sourcing, and carrier coordination. Ensure adherence to carrier rules tariffs, density/class rating practices, and established service standards.
• Customer Success & Account Support- Act as a senior operational contact for assigned customer accounts. Support issue resolution, proactively communicate shipment status, and ensure service expectations are consistently met in a fast-paced, multi-customer environment.
• Operational Performance & KPI Management- Monitor operational performance indicators including on-time delivery, dwell time, and carrier compliance. Provide performance feedback, identify operational challenges, and implement improvements to enhance service quality and efficiency
• Process Standardization & Continuous Improvement- Maintain and enforce standardized processes for booking, shipment tracking, documentation, SOP adherence, and exception management. Collaborate with leadership to support initiatives that improve scalability and operational consistency.

Work Environment

This role operates in a fast-paced logistics environment supporting multiple customers and shipment flows simultaneously. Priorities may shift quickly based on shipment status, customer needs, and operational requirements. Success in this role requires strong collaboration, adaptability, and the ability to manage competing priorities while maintaining high service standards.

Qualifications

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field preferred. Equivalent professional experience may be considered in lieu of formal education.

Experience

• 3–5 years of hands-on experience in LTL transportation operations.
• Familiarity with LTL freight pricing, carrier rules tariffs, and density/class rating.
• Experience managing load tender processes, rate sourcing, and carrier compliance.
• Exposure to contract carrier onboarding and operational coordination.
• Prior leadership or team coordination experience preferred.
• Experience working in a fast-paced, multi-customer logistics environment.
• Experience with Transportation Management Systems (TMS); familiarity with MercuryGate is a plus but not required.
• Proficiency with standard business software such as Microsoft Office.

Personality Traits

• Strong decision-making ability with confidence in operational judgment.
• Proactive problem solver who can anticipate and resolve issues quickly.
• Leadership presence with the ability to guide and delegate day-to-day operational tasks.
• Collaborative and team-oriented mindset.
• Organized and adaptable in a dynamic logistics environment.

Additional Information

Benefits/Perks

• $59,500 Annually
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.