Order Management Specialist I
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
This role is offered as a hybrid in Brno, Czech Republic. We are only able to accept applications for those based in the Czech Republic or who have sponsorship to live and work in the Czech Republic.
What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Order Management Specialist I works in an administrative capacity, facilitating the quote to cash process and acting as an ambassador for data integrity. This role includes the organization, review and reconciliation of purchases and returns, maintaining efficiency, accuracy and compliance of transactions within the CRM. The Order Management Specialist I position is a collaborative role that interacts with many teams, serving as the Subject Matter Expert and internal escalation point for quoting, order processing, returns, assets and fulfilment tasks.
What you can expect to do in this role:
- Accurately and efficiently organize and input customer transactions in company CRM system (Salesforce.com).
- Input and process returns/exchanges in company CRM system.
- Ensure quality of completed orders by resolving any issues or discrepancies.
- Reconcile incoming orders against quotes, contracts, and existing assets.
- Ensure proper revenue recognition, invoicing, and order booking.
- Resolve a queue of transactional cases in an accurate, timely, and customer centric manner.
- Ensure orders are fulfilled and delivered within the required timeframe as defined by leadership.
- Support company efforts to achieve retention and revenue targets.
- Other duties and special projects as assigned.
#LI-Hybrid
What we are looking for:
- Minimum of 1 year in a detail-oriented environment. (Required)
- Minimum of 1 year Customer Service experience. (Required)
- 2 years / Associates degree, or a combination of relevant experience and education. (Required)
- Order Management experience. (Preferred)
- com (or alternative CRM platform). (Preferred)
Why Jamf?
- We are progressive but laid back. You are free to be a yourself and work how you work best. Here, you manage your own day and your own work style.
- Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine.
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
- You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
- With hybrid and remote roles, we offer an open flexible culture based on respect and trust.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com