Originations Support Lead
$39k - $65k USD
OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the job:
The Origination Support Lead is a key role within the Operations department, tasked with supporting Operations teams through critical functions. This position involves managing phone escalations, executing specialized high-risk tasks, providing tier 2 agent support, contributing to risk mitigation efforts, and sharing valuable insights with supported teams to ultimately enhance the overall customer experience. Serve as an escalation point for agents, team leads, and internal departments, providing high-quality customer service and one-call resolution whenever possible.
What you get to do:
- Manage and resolve a wide range of loan functions, including reversals, customer escalations, reassignments, and processing as defined in SOPs.
- Handle "Level 2" operational tasks that require higher authority or specialized knowledge
- Identify bottlenecks in the workflow and collaborate with the Back Office or Compliance teams to streamline operations
- Deliver accurate, professional, and timely responses to employee inquiries and requests via Slack.
- Investigate and respond to reported issues, and escalate complex technical problems to the appropriate teams. Act as a liaison between customer-facing employees, customers, and across multiple departments
- Identify and report improvement areas by spotting trends in employee, customer, and technology-related issues
- Maintain up-to-date knowledge of processes across roles, demonstrating high adaptability to team and process changes.
- Adhere to established policies and procedures related to originations, servicing, regulatory compliance, and quality.
What you will bring to the team:
- Minimum of 2 years of experience and demonstrated execution in origination processes, or a comparable background in managing complex, high-risk tasks requiring exceptional attention to detail, speed, and accuracy.
- Excellent verbal and written communication skills
- Proven ability to support and serve as a resource for peers across departments.
- Must remain composed under pressure and demonstrate adaptability to diverse communication styles, especially when communicating through written channels.
- Knowledge of regulatory issues surrounding consumer lending products and guidelines.
- Demonstrated reliability, trustworthiness, and a commitment to collaborative teamwork
- Commitment to self-development and the development of others.
Reports to: Manager Originations Support
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
Compensation Range:
$39,245—$64,755 USD
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.