Outreach & Enrollment Supervisor - South LA

Role Scope: 

This is an opportunity for a mission critical leader.  The Outreach & Enrollment Supervisor is responsible for closely developing and managing a team of Habitat Health Outreach Specialists, Enrollment Specialists, and Intake Coordinator, as well as key community partners. Critical job responsibilities will include ensuring prospective participant enrollment success, managing the team’s individual and overall performance against targets on a monthly and yearly basis, and supporting the sourcing and maintaining of local outreach channels for prospective participants. This supervisor will be responsible for leading new participant growth efforts for the South Los Angeles Center location, including ensuring future prospects have a comprehensive financial and functional assessment and meet all compliance requirements by DHCS and CMS to enroll in our PACE program. The Outreach & Enrollment Supervisor will also be part of the South Los Angeles Center’s leadership team and work cross-functionally to ensure that new participants thrive at our centers and Habitat Health continues to be a great place to work for our team members. The Outreach & Enrollment Supervisor is expected to review metrics daily, support growth initiatives, coach staff members and ensure the Outreach and Enrollment team operates smoothly and successfully in collaboration with the South Los Angeles Center’s Executive Director and Habitat Health’s Growth leadership. 

Core Responsibilities & Expectations for the Role 

• Manage and develop a team of 5-10 quota-carrying Outreach and Enrollment Specialists, as well as Intake Coordinators, across 1-2 PACE centers 

• Carry and deliver against targets for monthly team contribution to participant growth 

• Backfill for outreach specialists, enrollment specialists, and / or intake coordinators on an as needed basis 

• Develop both the long-term vision and strategy for the team while managing day-to-day Outreach & Enrollment team operations 

• Provide an unmatched experience for participants and prospects 

• Troubleshoot bottlenecks and proactively remove operational obstacles 

• Provide real-time guidance on complex cases, eligibility considerations, family dynamics, and barriers to enrollment 

• Develop and implement strategies to identify and strengthen referral pathways with community organizations, providers, and partners in greater South Los Angeles 

• Support Outreach Specialists and the Growth leadership team on local marketing events to engage key stakeholders in greater South Los Angeles 

• Be an ambassador in the local community to help engage prospects – building relationships with other healthcare providers, social / community organizations, and marketing partners 

• Identify and share best practices across the organization 

• Provide skill training, mentoring, and quality checks on participant and prospect engagement 

• Conduct auditing efforts to ensure quality assurance and to meet DHCS and CMS guidelines 

• Recruit, retain, and nurture team of Outreach & Enrollment Specialists with high potential and strong performance history 

• Serve as a cross-functional leader by collaborating across the organization, including supporting key strategic initiatives related to center and clinical operations, participant experience and journey, and health plan operations as they intersect with the Outreach & Enrollment team 

• Represent the South Los Angeles Outreach & Enrollment team at both the Growth leadership and South Los Angeles Center leadership levels, facilitating cross-functional engagement to align on and drive progress against key initiatives 

Qualifications:  

• Minimum of 3 years in healthcare sales, outreach, intake, enrollment, social services, healthcare navigation, case management, or community engagement 

• A minimum of one year experience working with the frail or elderly 

• Strong computer skills  

• Ability to create and analyze excel spreadsheets  

• Experience managing through a CRM system  

• Experience utilizing and navigating EMR systems 

• Analytical approach toward sales data & performance  

• Comfort with personal sales quota in addition to management responsibilities  

• Excellent relationship and people management skills with the ability to motivate a team  

• Strong focus on data and analytics to drive targeted activities and return on growth efforts  

• Ability to manage competing priorities while maintaining a positive attitude   

• Inclination to work in a results-oriented role  

• Experience working cross-functionally to streamline workflows 

• Ability to navigate complex situations with families, caregivers, and external partners 

• Willing to work weekends as necessary, particularly for community events  

• Proof of medical clearance for communicable diseases, including a TB test 

• Proof of all immunizations is up to date 

• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law 

Preferred Qualifications: 

• Prior experience in a sales management role or other comparable management position 

• Familiarity with the PACE program or other elderly care organizations 

• Bilingual: Spanish/Mandarin/Cantonese preferred.  

• Deep understanding of the local South Los Angeles health care community 

Compensation:  

We take into account an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary for this position is $84,000 - $105,000 and is bonus eligible. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. 

Vaccination Policy, including COVID-19 

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role.  Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. 

Our Commitment to Diversity, Equity, and Inclusion: 

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. 

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com. 

E-Verify Participation Notice 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Beware of Scams and Fraud 

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.