Outreach Specialist

Role Scope:

We are looking for an individual who is passionate about serving the underserved community. The Outreach Specialist will educate and build relationships with community partners, prospective participants, families, and/or caregivers to create awareness about Habitat Health’s PACE (Program of All-Inclusive Care for the Elderly) program.  The Outreach Specialists will also ensure a smooth enrollment process from outreach to enrollment for prospective participants.

Core Responsibilities & Expectations for the Role

• Develop and maintain relationships with healthcare professionals, providers, Community-based organizations, senior housing facilities, post-acute facilities, and senior centers to drive referrals for the Habitat Health PACE program
• Organize and conduct events in the community and at the Habitat Health Center to increase awareness of Habitat Health to the community
• Conduct presentations to promote the Habitat Health PACE program
• Develop quarterly marketing plan to generate qualified enrollment
• Collaborate with Center’s management to develop retention strategies
• Identify new opportunities to enhance and improve the referral process and activities
• Contribute to a program experience that Participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong
• Drive the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications
• Conduct tele, home visits and in-center evaluations for the prospective participant for potential eligibility for care.
• Deliver high-quality customer service by addressing and resolving enrollment-related inquiries and concerns in a timely and professional manner.
• Maintain and record all productions/activities in CRM software
• Strictly adhere to DHCS and CMS regulations and policies regarding marketing practices for the PACE program
• Flexible to working events in the evening and weekends as needed
• Other duties as assigned

Required Qualifications:

• Experience in healthcare or enrollment sales, with a track record of generating business-business or business-to-customer referrals
• Experience working with State/County eligibilities workers
• Proficiency in CRM software preferred
• Experiences working with Frail Elderly
• Highly motivated individual with minimum supervision
• S./B.A. Degree in healthcare, Business Administration, or Marketing preferred
• Must be able to lift and carry or otherwise move up to 25 pounds
• Proof of current CPR/BLS certification required or requirement to obtain within 30 days of employment
• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law

Preferred Qualifications:

• Bilingual: Spanish/Mandarin/Cantonese preferred
• Familiarity with the PACE program or other elderly care organizations

Compensation:

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $70,000 to $74,000 and is eligible for a monthly performance-based bonus. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

COVID-19 Vaccination Policy

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note we have a COVID-19 vaccination policy to keep both our team members and participants safe as an essential requirement of this role. Requests for reasonable accommodation due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com.

E-Verify Participation Notice

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.