Outreach Specialist (Statewide)
Outreach Specialist (Statewide)
Location: Delaware - Statewide | Primary Office Location: Wilmington, DE
Schedule: Full-time | Community-based | May include evenings and weekends
Program: Home4Good
About Impact Life
Impact Life is a mission-driven nonprofit organization dedicated to improving the health, stability, and well-being of individuals and communities through harm reduction, recovery-oriented, and whole-person care approaches. We meet people where they are and walk alongside them as they navigate systems, housing, and healing.
About the Home4Good Program
Home4Good is an outreach-focused, peer-led program designed to engage individuals experiencing unsheltered homelessness. Through consistent street-based outreach, trust-building, and strong partnerships, Home4Good connects people to housing, healthcare, and supportive services while reducing barriers to access.
Position Overview
Impact Life is seeking a full-time Outreach Specialist to support the Home4Good program, an outreach-focused initiative designed to engage individuals experiencing unsheltered homelessness. This position is part of the Home4Good program and is responsible for consistent, community-based outreach, engagement, and navigation to housing and supportive services.
The Outreach Specialist conducts street-based outreach in nontraditional settings and works to ensure coordinated engagement, warm handoffs, and continuity of care. This role emphasizes outreach, trust-building, and service connection and does not provide long-term or clinical case management.
This position serves communities across the State of Delaware, with a primary office location based in Wilmington, DE. Regular travel throughout New Castle, Kent, and Sussex Counties is required as part of outreach activities.
Key Responsibilities
- Conduct consistent, street-based outreach to individuals experiencing unsheltered homelessness in encampments, public spaces, and other community locations
- Build rapport and trust using trauma-informed, recovery-oriented, and person-centered engagement practices
- Identify immediate needs related to housing, healthcare, documentation, income, food, and safety
- Coordinate closely with the Home4Good Case Manager to support housing navigation and service connection
- Provide warm handoffs to internal Impact Life programs and external community partners
- Accompany individuals to appointments or service connections when appropriate
- Advocate for participants while maintaining professional boundaries
- Maintain accurate and timely documentation of outreach contacts, referrals, and outcomes
- Participate in team meetings, supervision, and program coordination activities
- Travel throughout Delaware, including New Castle, Kent, and Sussex Counties, as part of regular outreach activities
Requirements
Qualifications
- High School Diploma or GED required
- Minimum of one (1) year of experience in outreach, housing services, behavioral health, or a related field preferred
- Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred
Certification Requirement
Applicants must either:
- Possess an active Certified Peer Recovery Specialist (CPRS) credential, or
- Meet eligibility requirements to obtain CPRS certification and successfully complete certification within one (1) year of hire.
For more information regarding CPRS certification requirements and the application process, please visit the Delaware Certification Board: Certified Peer Recovery Specialist (CPRS) | Delaware Certification Board
Skills and Abilities
- Ability to work independently in community-based and nontraditional settings
- Strong verbal and written communication skills
- Ability to engage individuals who may be hesitant or resistant to services
- Strong organizational and time-management skills
- Ability to collaborate effectively within a multidisciplinary team
- Commitment to harm reduction, recovery-oriented, and person-centered approaches
Work Environment
- Primarily field-based, including outdoor and street outreach settings
- Schedule may include evenings or weekends based on outreach needs
- Requires travel throughout the state of Delaware
Benefits
- Health Care Plan - Medical, Dental & Vision
- Retirement Plan - 401k & ROTH 401k
- Paid Time Off
- 11 Paid Holidays Yearly
- Training & Development
- Wellness Resources