Parts Sales Coordinator
We’re looking for an experienced, customer‑focused Parts Sales Coordinator to lead daily parts operations, support our service teams, and ensure an exceptional experience for both internal and external customers. This role combines leadership, inventory management, customer service, and process improvement — ideal for someone who thrives in a fast‑paced, hands‑on environment.
Reporting to the Plant Manager, the person will assume the role of Parts Sales Coordinator, supported by the Manac Parts & Service Network management team.
The compensation for this position will be determined by the candidate's level of experience. We understand that each individual's unique background and expertise will contribute differently to our team. All applicants are encouraged to provide details of their previous professional experiences during the application process.
Schedule: 40 Hours a week, Monday - Friday
Essential Duties and Responsibilities:
- Developing, communicating, enforcing and monitoring effective Aftermarket Parts department processes to ensure internal and external customers’ satisfaction
- Deliver outstanding customer service and maintain a strong commitment to customer needs
- Respond to and handle customer inquiries, requests and concerns in a timely manner over the phone and in person
- Prepare, analyze and submit purchase orders with suppliers for delivery of raw materials
- Provide leadership for the aftermarket parts shipping/receiving and service customers
- Supervise aftermarket parts warehouse activities ensuring a clean and efficient working environment
- Accept incoming emails and phone calls regarding part requests
- Monitor department goals and budget in alignment with the Manac Parts & Service Network’s financial and operational objectives
- Maintain an accurate and effective aftermarket parts inventory control system that includes annual physical inventory cycle counts and proper counter procedures
- Encourage constructive communication with production departments
- Willingness to travel to the corporate office in Canada for training and development
- Other duties as assigned
Requirements
- Minimum 3-5 years’ experience in Parts Sales Department operations
- Excellent customer service skills
- Exceptional interpersonal and communication abilities, with a proven talent for building strong relationships
- Demonstrate safe, environmentally sound and healthy work behaviors always
- Confident with an ERP system
- Ability to write and speak effectively
- Ability to analyze and interpret internal reports
- Ability to work under minimal supervision
Benefits
Manac provides competitive wages, opportunities for advancement, affordable insurance including medical, dental, and vision and a 401k plan which the company contributes to after a year of service. We are seeking applicants with great work ethic, positive outlook, team oriented, and who will take pride in their work with attention to detail and quality as well as productivity. We also offer paid holidays, paid time off, and potential for profit sharing after probationary period is completed.
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