Payment Operations Analyst I
About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross - functionally with risk operations, partner support, employee support, and all other internal departments to ensure payments are processed successfully and timely.
This role requires coverage Monday - Friday, 8am - 4:30pm GMT. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
Review and process payment files/payments in addition to reconciling user accounts
Consume data from various internal and external sources and create inputs for our 24/7 payment team
Analyze/Monitor payment data/trends to mitigate operational risk exposure
Work cross-functionally with internal teams to ensure payment processing
Identify, investigate, and resolve payment and product issues by utilizing Jira ServiceDesk
Escalate to appropriate stakeholders as needed
Report, troubleshoot, and take ownership of incidents through resolution
Perform regular reconciliations and validations
What You Bring to The Team:
Bachelor’s degree with 1+ years of experience in operations or finance
Ability to take initiative and be a proactive problem solver
Strong Excel and project management skills
Ability to adapt and thrive in a fast-paced team environment
Excellent analytical skills and high level of attention to detail Strong and cross functional communication skills
Occasional need to work outside of normal business hours may be required
Nice to Haves:
Auditing or quality assurance experience
SQL experience
Data Analytics experience
What We Offer:
Competitive compensation
Opportunity for equity ownership
Private health insurance option
Employee Resource Groups
Fun company outings and events
Generous PTO Allowance
5% Pension contribution