PBX Operator - Limelight Boulder
Position Summary
The PBX Operator is responsible for managing the hotel’s primary telephone system while providing exceptional guest communication and operational support. This role handles incoming calls, guest requests, and internal communications while assisting with IRD (In-Room Dining) calls, coordinating VIP arrivals, and supporting billing preparation and reservations. The position ensures efficient call routing, accurate information delivery, and seamless coordination between guests and hotel departments. This position reports to the Front Office Manager.
The pay range for this position is $20.00 to $24.00 per hour; actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until April 5, 2026.
Essential Job Functions / Key Job Responsibilities
• Answer and route all incoming calls efficiently, professionally, and in accordance with established telephone etiquette standards
• Handle guest requests including IRD calls, service inquiries, and departmental communication
• Coordinate and communicate VIP arrivals to appropriate departments to ensure proper preparation and service delivery
• Accept, schedule, and execute guest wake-up calls following established procedures
• Take clear and accurate guest messages and ensure prompt delivery via voicemail or written communication
• Maintain up-to-date knowledge of hotel services, hours of operation, amenities, and key personnel
• Route calls to the Front Desk after the Reservations office closes for the day
• Record guest service requests for Engineering and Housekeeping and follow up to ensure completion
• Assist with reservations inquiries and support billing preparation and administrative tasks when needed
• Maintain updated emergency contact lists and departmental phone directories
• Respond to PBX console alarms and report telephone system maintenance issues
• Follow emergency procedures and notify designated departments in the event of fire alarms or other emergencies
• Other duties as assigned
Qualifications
Education & Experience Requirements
• High school diploma or equivalent required; hospitality or communications degree preferred
• Previous experience in hotel PBX, front office, guest services, or customer service environment preferred
Knowledge, Skills & Abilities
• Strong telephone etiquette and professional communication skills
• Ability to multitask and manage a high volume of incoming calls
• Knowledge of hotel operations, departments, and guest service standards
• Experience using Hotel Management Systems (PMS/LMS) and call management systems
• Strong attention to detail when recording messages and guest requests
• Ability to coordinate communication between multiple hotel departments
• Problem-solving skills and ability to respond calmly in emergency situations
• Strong organizational and time management abilities
• Ability to maintain confidentiality with guest and hotel information
• Professional demeanor with a guest-focused service approach
• Ability to follow established procedures and operational guidelines
• Strong listening skills and clear verbal communication
• Ability to prioritize requests and manage competing tasks
• Basic administrative and reporting skills
• Ability to work flexible schedules including evenings, weekends, and holidays
Additional Information
Work Environment & Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.