People Advisor Team Manager
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the role
We’re scaling rapidly across the US and Europe, and our global team of nearly 2,000 colleagues continues to grow rapidly. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in.
We’re building a new team within People, and are looking for a People Advisor Team Manager to be responsible for managing the quality, prioritisation, and delivery of case management across Perk. This role ensures that ER cases, particularly Performance management, probations, and behavioural issues, are handled consistently, compliantly, and in alignment with Perk’s people policies.
As Team Manager, you’ll coach your team to enable managers on handling complex underperformance and conduct concerns, raise risks proactively to People Partners, feed case trends back into People Partner planning, and ensure the integrity of case documentation and data. You will triage caseloads, oversee workload balancing, and act as an escalation point for high-risk and complex cases. We are hiring in London or Barcelona, Chicago or Boston.
If you thrive in fast-paced environments, have experience handling complex ER cases on a global remit, and want to make a meaningful impact on people and performance, we’d love to meet you.
What you’ll do
Case Leadership & Quality Control
Oversee end-to-end case management quality across the Advisory team (e.g. Performance management, probations, behavioural cases, grievances, attendance, documentation, and tracking).
Act as an escalation point for complex or high-risk ER issues.
Ensure consistency and guarantee compliance of case handling across locations and functions with internal policies, employment law, and documentation standards.
Risk Management & Insights
Identify patterns and business risk, proactively handling or escalating these to drive early intervention.
Accountable for case reporting dashboards, trends, and ER data integrity, and using these to provide insights for workforce planning, performance cycles, and manager development priorities.
Manager Coaching & Capability Building
Facilitate the enablement of managers on handling ER cases, specifically with performance management, early flags, difficult conversations, and case steps.
Team Leadership & Workload Management
Ensure your team of People Advisors are maintaining high standards.
Enable your team to triage incoming cases, prioritise workload, and allocate cases based on complexity and Advisor capacity.
Coach and mentor People Advisors, and provide specialist case knowledge to wider people team and management
Operational Excellence
You’re accountable for the team maintaining high data accuracy across case logs, documents, and system tracking.
Ensure cases progress at pace, reducing delays and the associated business cost.
Contribute to policy reviews and improvements based on case patterns.
Work closely with People Partners to ensure People Team alignment.
What success looks like
Case progression speed and reduced delays.
Improved manager confidence and capability.
Quality and consistency of case documentation.
Effective risk escalation and insights.
Strong alignment between People Advisors and People Partners.
High case satisfaction from managers supported.
What We’re Looking For
Strong ER expertise and demonstrable case-handling experience across at least two of our biggest locations (UK, Spain, Boston, Chicago)
Proven ability to coach People Advisors, Leaders, and Managers through sensitive and complex people issues.
Exceptional policy knowledge and sound judgement.
Strong attention to detail, organisation, and process management.
Ability to manage competing priorities and triage workload.
High-quality written communication and analytical skills.
Experience in a scaling, multi-location environment.
Experience leading or mentoring others through case management.
ER training delivery or case quality review exposure.
What we offer
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
Interview Process
Talent Acquisition interview - 30mins Virtual
Hiring Manager interview - 30-45mins Virtual
Stakeholder interview - 30-45mins - In person interview
People team peer interview - 30mins virtual or In person
Values interview with People Team Leadership - 30mins virtual
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.