At Mukuru, learning is not an event — it is a strategic lever for performance, growth, and transformation.
We are looking for a People Learning Enablement Team Leader to lead, elevate and strengthen our learning function across territories. This role sits at the intersection of strategy and delivery — ensuring that our people are equipped with the skills, knowledge and capability required to perform at their best.
You will lead a team of Learning Partners and ensure that learning initiatives are aligned to Mukuru’s People Strategy, compliant with regulatory frameworks, and delivered with measurable impact.
To supervise the design, development and implementation of learning programmes that align to business goals — driving high performance for both new and existing employees while embedding excellence, compliance and consistency in delivery.
Develop and execute learning tactical plans aligned to Mukuru’s People Strategy
Ensure all Learning Partners operate against clear, aligned plans
Monitor and track programme effectiveness and ROI
Establish and maintain strong relationships with external training providers
Lead and supervise a team of Learning Partners
Provide guidance, structure and accountability for quality delivery
Support capability development within the team
Create continuity and engagement within the function
Conduct regular quality checks, audits and Train-the-Trainer assessments
Ensure learning interventions meet compliance standards and policy requirements
Align closely with regulatory frameworks and learning enablement compliance
Continuously improve procedures and learning methodologies
Ensure alignment in how Training Needs Analysis (TNA) and Skills Gap Analysis (SGA) are conducted
Identify development priorities across the business
Translate skills gaps into structured learning interventions
Oversee accurate capturing of learning interventions in the HRIS/LMS systems
Compile monthly and quarterly learning reports
Analyse training data to identify trends, gaps and improvement opportunities
Provide leadership reports on team performance and programme effectiveness
Partner with the Skills Development Facilitator (SDF) to align reporting and compliance requirements
Ensure progress against Workplace Skills Plans (WSP) and statutory obligations
Act as a trusted advisor to internal stakeholders
5+ years’ experience in a Learning & Development environment
5+ years’ experience designing and delivering training across multiple delivery methods
Experience in compliance within a learning enablement context
Experience conducting Skills Gap and Training Needs Analyses
Strong reporting and training administration experience
Project management experience
Financial services exposure (advantageous)
National Diploma or Advanced Certificate in Learning & Development or equivalent (essential)
Understanding of learning enablement compliance (essential)
Leadership or project management accreditation (advantageous)
Advanced knowledge of adult learning principles and instructional design
Strong analytical and reporting skills (including ROI measurement)
Leadership and decision-making ability
Strong project management capability
Excellent communication and stakeholder management skills
Ability to manage multiple projects and competing priorities
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS