Plan Document Specialist Jr.
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
Centivo is hiring a Junior Plan Documents Specialist! Under the guidance of the Plan Documents Manager, the Jr. Plan Documents Specialist will work cross-functionally with the Configuration, Implementation, Client Success, and Product teams to ensure best-in-class output, client experience, and satisfaction, which can include regular interaction with brokers, agents, TPAs, stop loss carriers, and other applicable vendors and clients.
The Jr. Plan Documents Specialist is a key member of the delivery team, facilitating client onboarding for document preparation, client changes, document management, and other duties related to requirements for employer-sponsored welfare benefit plans under the following federal and employment laws:
Employee Retirement Income Security Act (ERISA)
Internal Revenue Code (Code)
Health Insurance Patient Portability and Accountability Act (HIPAA)
Medicare Secondary Payer Act (MSP)
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Affordable Care Act (ACA)
Women’s Health and Cancer Rights Act (WHCRA)
Responsibilities Include:
Assisting in client implementation and client plan changes, defining clients’ benefits and structure for document preparation/completion for required plan document creation.
Managing benefit plan documentation processes including:
Conducting and managing a complete, section-by-section review of prospective conversion plan documents, including, but not limited to, Summary of Material Modification (SMM), plan amendments, and Summary of Benefits and Coverage (SBC)
Conducting and managing a complete, section-by-section review of prospective conversion plan documents for a Summary Plan Description (SPD) with some feedback/assistance from Senior team member(s) and/or Plan Documents Manager, if needed
Drafting, finalizing, and maintenance of standard benefit plan documents (i.e. SBCs, standard to intermediate level plan amendments) by identifying/understanding change requests and their requirements. Must have the ability to identify more complex tasks and request assistance from Senior team member(s) and/or Plan Documents Manager when needed.
Drafting standard SPDs (or those that require minimal customization) with some assistance from Senior team member(s) and/or Plan Documents Manager. Must have the ability to work with and take instruction from Senior team member(s) and/or Plan Documents Manager in order to complete SPDs that may become more involved during process.
Identifying missing items needed for document preparation
Submitting finalized plan documents and any changes to stop loss carriers or Stop Loss team as well as PDM vendor.
Determining changes to plan documents to ensure accuracy, seamless coverage, and any additional updates as necessary.
Managing and maintaining a book of business primarily relating to Mid-Market accounts and/or assigned projects at direction of Plan Documents Manager
Stay current on requirements under ERISA, PPACA, and other related laws/regulations as it relates to plan benefits.
Elevating client issues and concerns to appropriate to leadership and or Client Success team members when necessary.
May assist in training process of Analyst and newly hired Junior team members at the direction of Plan Documents Manager.
May support client communications, including, but not limited to, introductory calls with assistance/feedback from Senior team member(s) and/or Plan Documents Manager.
Performing other miscellaneous projects, assignments, and duties as assigned
Required Skills and Abilities:
Strong organizational and multi-tasking skills, attention to detail
Excellent written, verbal, and interpersonal communication skills; including ability to identify and communicate clearly on inconsistencies and issues found during drafting process
Ability to manage time effectively, set priorities effectively and meet deadlines
Intermediate to advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
Demonstrated ability to meet performance goals, including accuracy and productivity
Ability to take initiative and be self-motivated while exercising proactivity and creativity in problem solving and appropriate decision-making
Display, at minimum, an intermediate level of understanding for compliance principles as it applies to document drafting and client communication
Team player and willingness to take instruction when necessary
Must be able to adapt, be flexible, and have the ability to function efficiently during fast-paced work environment
Have passion and drive in delivering quality documents
Ability to work independently with minimal supervision
Typing speed of at least 60-70 WPM
Education and Experience:
1-3 years of employee benefits paralegal or similar job experience required
1-3 years of experience in Health and Welfare benefit consulting in ERISA & Non-ERISA plans
3 years of experience in client management in self-funding document creation and management
Preferred Qualifications:
Bachelor’s degree or equivalent job experience required
A paralegal or related degree
Phia Group’s PDM online portal document management experience or similar use of a portal for document creation and management is a plus
Worked with DOL Summary of Benefits and Coverage (SBC) templates and SBC Coverage Examples Calculator
Exposure to plan/policy documents, including amendments/SMMs, in prior work environments is a plus
Work Location:
This position is remote, an ideal candidate would be able to work from home
Who we are:
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.