Principal Customer Success Manager - Remittance
About the role
As Lean scales into a multi-product, verticalized GTM organisation, we’re hiring a Principal Customer Success Manager (CSM) to anchor and scale our Remittance vertical alongside the Head of GTM - Remittance.
This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex remittance customers across the UAE and KSA, including global remitters, payout platforms, stablecoin-enabled corridors, and high-volume money movement operators.
You will work hand-in-hand with the Head of GTM - Remittance as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, consume, expand, and renew at scale. This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean’s highest-consumption verticals.
The moment
Lean has tripled in size over the past twelve months. We’re on track to triple again next year.
What started as the region’s pioneering Open Finance platform is now becoming something bigger: a multi-product infrastructure company powering payments, data, and lending across MENA. We’re expanding into new markets, opening offices, acquiring businesses, and building capabilities that didn’t exist here before.
We’ve processed billions of dollars in transactions. We’re trusted by 300+ clients - from Binance and Careem to Etisalat - and backed by General Catalyst, Sequoia, and Shorooq. Our $67.5M Series B was just the beginning.
What you’ll own
Strategic Account Ownership & Expansion
Own the end-to-end post-sale relationship for Lean’s largest remittance customers, from onboarding through scale, renewal, and expansion.
Act as the single-threaded owner of account health, consumption growth, retention, and multi-product expansion.
Partner with the Head of GTM - Remittance on account strategy, expansion planning, and prioritisation of high-impact opportunities.
Identify and drive upsell/cross-sell opportunities across guaranteed payments, instant withdrawals, stablecoin settlements, payout flows, and new corridors.
Activation, Scale & Operational Excellence
Lead complex onboarding and activation journeys across high-volume remittance use cases.
Ensure customers are operationally ready across:
Payout SLAs and settlement paths
Liquidity and treasury workflows
KYC/AML and compliance readiness
Corridor-specific constraints and FX considerations
Proactively manage risks related to volume spikes, liquidity shortfalls, fraud, or regulatory changes.
Vertical & Product Influence
Serve as the voice of remittance customers internally, influencing product, engineering, and roadmap decisions based on real operational needs.
Partner closely with Product, Engineering, and Solutions to:
Improve reliability, scale, and performance of remittance flows
Shape corridor-specific features and workflows
Inform prioritisation based on revenue and consumption impact
Contribute to vertical playbooks, best practices, and repeatable CS motions for remittance.
Executive Stakeholder Management
Build trusted relationships with founders, payment heads, compliance leaders, treasury teams, and operations leaders at remittance firms.
Lead QBRs, WBRs, and executive reviews, tying Lean’s performance directly to customer KPIs, cost savings, reliability, and growth outcomes.
Act as a strategic advisor, not just an operator.
Cross-Functional GTM Partnership
Work in lockstep with:
Head of GTM - Remittance on vertical strategy and account planning
AEs on expansions and renewals
SEs on solution design and scaling challenges
RevOps on forecasting, renewals, and expansion tracking
Help define what “great” looks like for CS in a high-volume infrastructure vertical.
What we’re looking for
Direct experience working with remitters or high-volume money movement as a Customer Success Manager
Strong understanding of:
Remittance economics and payout models
Liquidity and treasury operations
Stablecoin on/off-ramps and settlement flows
KYC/AML, compliance, and fraud considerations
Senior-level Customer Success experience managing enterprise or strategic accounts with material revenue and complexity.
Commercial mindset, comfortable owning renewals, expansions, and revenue outcomes.
Ability to operate credibly with C-suite, founders, and senior operators.
Strong cross-functional influence across Product, Engineering, Sales, and Ops.
Operator mindset: structured, detail-oriented, calm under pressure in high-throughput environments.
Experience in regulated financial services environments; MENA experience is a plus, but deep remittance expertise is more important.
NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
Why Join us?
We’re building the financial infrastructure for MENA. Not as a slogan, as a fact.
Since 2019, we’ve become the first regulated Open Banking and Open Finance company operating across the UAE and Saudi Arabia. We’ve processed billions of dollars. We connect millions of accounts. We enable companies like Binance, Careem, and Etisalat to build products that were previously impossible in this region.
Our recent $67.5M Series B from General Catalyst and Sequoia isn’t just validation: it’s fuel. We’re expanding into new markets, launching new products, and setting the pace for what financial innovation looks like in MENA.
We solve hard problems. We move fast. We hold ourselves to a high standard. And we’re looking for people who’ve done this before to help us do it right.
If you’re motivated by building something that lasts, not just something that scales, Lean is where you need to be.
Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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