Principal Strategy and Operations - Mortgages

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

The Role: Principal, Strategy & Operations (Mortgages)

As a Principal of Strategy & Operations, you are critical to driving growth and profitability through Neo’s product lines. You won't just contribute to growth; you will architect it. Strategy & Operations works alongside Marketing, Product and Engineering to design, build and operate products that our consumers love. You will have direct ownership of a core component of Neo’s P&L. This role is a stepping stone to becoming a "General Manager" for one or more of Neo’s product lines, translating high-level company vision into a rigorous, multi-year operational roadmap.

This is a high-leverage role designed for a strategic heavyweight who thrives on the ability to not just develop a strategy, but execute against it at velocity. You are expected to be a force multiplier, elevating the performance of the teams around you while navigating the complexities of the banking ecosystem.

What you’ll be doing

• Strategic Development: Identify, define, and execute against opportunities to drive incremental growth and profitability within Neo’s deposit-based product lines. P&L Ownership: Take full accountability for a product withinNeo’s P&L. You will optimize unit economics, manage profitability vs. growth trade-offs, and ensure the financial health of your business line meets aggressive scale targets.

• Cross-Functional Orchestration: Serve as the strategic "connective tissue" between Product, Marketing, and Finance. You will lead high-stakes workstreams to ensure product and feature launches are not only technically sound but commercially viable.

• Advanced Analytics & Insight: Move beyond data collection to narrative-driven insights. You will build the frameworks that define how Neo measures success, using data to challenge assumptions and pivot strategies in real-time.

• Institutional Stewardship: Partner directly with the Program leaderships and FP&A to ensure our roadmap is fully capitalized and aligned with investor expectations.

• Mentorship & Culture: Raise the bar for the Strategy & Ops org by mentoring junior associates and establishing "best-in-class" operational standards across the company.

• Product expansion to new mortgage types

• Integration of the business into Neo's broader business lines and strategy

• Continuous evaluation and improvement of operational processes; being comfortable with processes breaking as we scale and fixing them rapidly

Who we are looking for

• The Experience: 6–10+ years of experience in high-growth environments. This typically includes a background in top-tier management consulting (MBB), Private Equity, or Investment Banking followed by time within a high-growth start-up in a strategic or operational role.

• The Mindset: You are a "Founder in a box." You possess the rare ability to zoom out to 30,000 feet for strategy and zoom in to the "nuts and bolts" of a spreadsheet and detailed operational performance.

• Technical & Quantitative Mastery: Beyond being "proficient in Excel," you are an expert in financial modeling,strategic frameworking, and operational reporting. Experience with SQL/Python is expected.

• Executive Presence: You are comfortable presenting to senior leadership, both internally and with critical partners externally. You can defend your positions with data, navigate friction with diplomacy, and drive consensus among strong personalities.

• Domain Expertise: Deep familiarity with the Canadian financial landscape (Lending, Deposits, or Payments) is highly preferred. You understand the regulatory, operational, and competitive moats required to win in Banking.

Resilience: You have a proven track record of thriving in high-pressure, "move-fast-and-break-things" environments without sacrificing rigor or quality.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.